Report Thumbnail
Product Code DB091290746BPX
Published Date 2023/1/3
Data Bridge Market Research
English803 PagesGlobal

Global Business Process Outsourcing (BPO) Market - Industry Trends and Forecast to 2030 ‐ Telecom_Media_ICT_Digital Market


Report Thumbnail
Product Code DB091290746BPX◆The Jan 2026 edition is also likely available. We will check with the publisher immediately.
Published Date 2023/1/3
Data Bridge Market Research
English 803 PagesGlobal

Global Business Process Outsourcing (BPO) Market - Industry Trends and Forecast to 2030 ‐ Telecom_Media_ICT_Digital Market


Abstract

Summary

The global Business Process Outsourcing (BPO) market is projected to register a CAGR of 8.1% in the forecast period of 2023 to 2030. The new market report contains data for the historic year 2022, the base year of calculation is 2022, and the forecast period is 2023 to 2030. Market Segmentation: Global Business Process Outsourcing (BPO) Market, By Outsourcing Type (Offshore, Nearshore, Onshore), Application (Customer Care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement and Supply Chain, Facilities and Administration, Product Engineering, Training, Others), Deployment Mode (On-Premise, Cloud), Organization Size (Large Enterprises, SMEs), Ownership (Captive, Third Party), Outsourcing Approach (Best-Shore, Bundled Services, Contract Based, Fee For Service), End-User (BFSI, IT & Telecom, Healthcare, Manufacturing, Retail & E-commerce, Government & Defense, Transportation & Logistics, Travel & Hospitality, Education, Energy & Utilities, and Others), Country (U.S., Canada, Mexico, U.K., Germany, France, Spain, Italy, Netherlands, Switzerland, Russia, Belgium, Turkey, Rest of Europe, China, South Korea, Japan, India, Australia, Singapore, Malaysia, Indonesia, Thailand, Philippines, Vietnam, Rest of Asia-Pacific, South Africa, Saudi Arabia, the U.A.E., Israel, Egypt, Rest of the Middle East and Africa, Brazil, Argentina, and the Rest of South America) Industry Trends and Forecast to 2030 Some of the major factors contributing to the growth of the market are: • Instead of buying IT equipment and hiring more employees to do different tasks, BPO can outsource the tasks to a service provider, reducing or even eliminating overhead costs • Transferring non-core processes to a BPO company gives the organization more time to focus on its main business activities • If an organization decides to enter an overseas market, some activities that require local market knowledge, national law expertise, or fluency in a foreign language can be assigned to a BPO company. Market Players Some of the major players operating in the global Business Process Outsourcing (BPO) market are: • Quarnstrom & Vang • Mediterranean Consulting • Parera Consulting Group SL • Newco communications • Callgest.net • DISYS • Xterna • Grupo CMC. • Nova BPO • TRIA HORA • Cognodata • DAEM Dirección y Administración de Empresas, S.A. • Abinitio Consulting SLU • UNISONO SOLUTIONS GROUP S.L. (acquired by Intelica group) • Essentiel-outsourcing • Wallner Group • CPM International • Bukit BPO by BC • TDCX • WebhelpIBM Corporation • Cognizant • Capgemini • Genpact • ADP, Inc. • Wipro Limited • Accenture • Tata Consultancy Services Limited • HCL Technologies Limited • NTT DATA, Inc. • WNS (Holdings) Ltd. • Conduent, Inc. • NCR Corporation • Tech Mahindra Limited • Infosys Limited • Triniter • Concentrix Corporation • TTEC • SunTec Web Services Pvt. Ltd. • Invensis Technologies Pvt. Ltd. • Plaxonic Technologies • Sodexo • ExlService Holdings, Inc. and Affiliates. • Intetics Inc. • AMDOCS • CBRE • Unity Communications • eNoah • Helpware • Octopus Tech • Outsourcia • Aidey • ALAC ETOILE • Humania BPO • Intersa • CBRE • H2A

Table of Contents

  • 1 INTRODUCTION 80

    • 1.1 OBJECTIVES OF THE STUDY 80
    • 1.2 MARKET DEFINITION 80
    • 1.3 OVERVIEW OF THE GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET 80
    • 1.4 LIMITATIONS 83
    • 1.5 MARKETS COVERED 83

  • 2 MARKET SEGMENTATION 89

    • 2.1 MARKETS COVERED 89
    • 2.2 GEOGRAPHICAL SCOPE 90
    • 2.3 YEARS CONSIDERED FOR THE STUDY 91
    • 2.4 CURRENCY AND PRICING 91
    • 2.5 DBMR TRIPOD DATA VALIDATION MODEL 92
    • 2.6 MULTIVARIATE MODELLING 95
    • 2.7 OUTSOURCING TYPE TIMELINE CURVE 96
    • 2.8 MARKET END-USER COVERAGE GRID 97
    • 2.9 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS 98
    • 2.10 DBMR MARKET POSITION GRID 99
    • 2.11 VENDOR SHARE ANALYSIS 101
    • 2.12 SECONDARY SOURCES 102
    • 2.13 ASSUMPTIONS 102

  • 3 EXECUTIVE SUMMARY 103

  • 4 PREMIUM INSIGHTS 106

    • 4.1 PORTERS ANALYSIS 109
    • 4.2 VALUE CHAIN ANALYSIS 110
    • 4.3 EVOLUTION 111

  • 5 MARKET OVERVIEW 112

    • 5.1 DRIVERS 114
      • 5.1.1 INCREASING NEED FOR BUSINESS AGILITY 114
      • 5.1.2 RISING CUSTOMER FOCUS TOWARD ENHANCED EFFICIENCY, TIME EFFECTIVENESS, AND COST EFFICIENCY 116
      • 5.1.3 GROWING PREFERENCE FOR CLOUD TECHNOLOGY AND ITS SIGNIFICANCE ON PROCESS AUTOMATION 117
      • 5.1.4 INCREASING DEPENDENCE ON SALES AND MARKETING FOR CUSTOMER SERVICE ENHANCEMENT 118
      • 5.1.5 UPSURGE IN THE CAPACITY OF QUALITY ENTERPRISE DATA 119
    • 5.2 RESTRAINTS 120
      • 5.2.1 GROWING CONCERNS REGARDING DATA SECURITY AND PRIVACY CONCERN 120
      • 5.2.2 STRINGENT GOVERNMENT REGULATIONS 120
    • 5.3 OPPORTUNITIES 121
      • 5.3.1 FOCUS ON MULTI-WORKFLOW SCHEDULING OF BUSINESS 121
      • 5.3.2 EMERGENCE OF DIGITAL TECHNOLOGIES, NAMELY AI, IOT, AND CLOUD COMPUTING 122
      • 5.3.3 INCREASE IN THE ESTABLISHMENT OF SERVICE CENTERS AND IT SECTOR SPENDING 123
      • 5.3.4 GROWING NUMBER OF START-UPS PARTNERING WITH BUSINESS PROCESS OUTSOURCING (BPO) 123
    • 5.4 CHALLENGES 124
      • 5.4.1 LACK OF SKILLED WORKFORCE AND HIGH ATTRITION RATE 124
      • 5.4.2 FREQUENT DISRUPTION AFFECTS THE OPERATIONAL EFFICIENCY OF BUSINESS PROCESS OUTSOURCING (BPO) 125
      • 5.4.3 INCREASE IN THE PRESENCE OF NEW ENTRANTS 126

  • 6 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING TYPE 127

    • 6.1 OVERVIEW 128
    • 6.2 OFFSHORE 129
    • 6.3 ONSHORE 130
    • 6.4 NEARSHORE 130

  • 7 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE 132

    • 7.1 OVERVIEW 133
    • 7.2 VOICE PROCESSING 134
      • 7.2.1 INBOUND 135
      • 7.2.2 OUTBOUND 135
      • 7.2.3 SURVEY AND MARKET RESEARCH 135
    • 7.3 TELEMARKETING SERVICES 135
    • 7.4 IMAGE EDITING SERVICES 136
    • 7.5 VIRTUAL STAFFING SERVICES 137
    • 7.6 3D VISUALIZATION SERVICES 137
      • 7.6.1 3D ANIMATION 138
      • 7.6.2 CAD MODELING 138
      • 7.6.3 3D ILLUSTRATION 138
      • 7.6.4 3D DEVELOPMENT 139
      • 7.6.5 OTHERS 139
    • 7.7 OTHERS 139

  • 8 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION 140

    • 8.1 OVERVIEW 141
    • 8.2 CUSTOMER CARE 142
    • 8.3 FINANCE AND ACCOUNTING 143
      • 8.3.1 ORDER TO CASH 144
        • 8.3.1.1 COLLECTION AND ACCOUNTS RECEIVABLE 144
        • 8.3.1.2 ORDER MANAGEMENT AND BILLING 144
        • 8.3.1.3 ORDER TO CASH ANALYTICS 145
      • 8.3.2 PROCURE TO PAY 145
        • 8.3.2.1 ACCOUNTS PAYABLE 145
        • 8.3.2.2 EMPLOYEE DISBURSEMENTS 145
        • 8.3.2.3 ANALYTICS 145
        • 8.3.2.4 PROCESS SUPPORT 145
      • 8.3.3 RECORD TO REPORT 146
        • 8.3.3.1 GENERAL LEDGER 146
        • 8.3.3.2 DATA INTEGRITY AND REPORTING SERVICES 146
        • 8.3.3.3 COST ACCOUNTING & TREASURY 146
      • 8.3.4 FINANCIAL PLANNING & ANALYSIS 146
        • 8.3.4.1 BUDGETING AND FORECASTING 147
        • 8.3.4.2 BUSINESS METRICS AND TRACKING 147
        • 8.3.4.3 DECISION SUPPORT AND ANALYSIS 147
      • 8.3.5 LOGISTICS & WAREHOUSING 147
      • 8.3.6 TRANSPORTATION & VEHICLE LEASING 147
      • 8.3.7 COURIER SERVICES 147
      • 8.3.8 MOVING & RELOCATION 147
    • 8.4 TALENT AND HR SERVICES 148
      • 8.4.1 EMPLOYEE AND HR OPERATIONS 149
        • 8.4.1.1 PAYROLL AND PENSION 149
        • 8.4.1.2 EMPLOYEE SERVICES 149
        • 8.4.1.3 GOVERNMENT RELATION SERVICES 149
        • 8.4.1.4 WORKFORCE DATA ADMINISTRATION 149
        • 8.4.1.5 CW MANAGEMENT 149
          • 8.4.1.5.1 MASTER DATA MANAGEMENT 150
          • 8.4.1.5.2 VENDOR MANAGEMENT 150
          • 8.4.1.5.3 EXIT MANAGEMENT 150
      • 8.4.2 TALENT ACQUISITION AND DEVELOPMENT 150
        • 8.4.2.1 TALENT DEVELOPMENT 151
          • 8.4.2.1.1 ORGANIZATION AND CHANGE MANAGEMENT 151
          • 8.4.2.1.2 COMPETENCY AND DEVELOPMENT MANAGEMENT 151
          • 8.4.2.1.3 LEARNING CONTENT DEVELOPMENT & LEARNING DELIVERY 151
          • 8.4.2.1.4 CURRICULUM AND CAMPAIGN DESIGN 151
          • 8.4.2.1.5 COLLABORATION AND KNOWLEDGE MANAGEMENT 152
          • 8.4.2.1.6 COMPENSATION PLANNING 152
          • 8.4.2.1.7 OTHERS 152
        • 8.4.2.2 TALENT ACQUISITION 152
          • 8.4.2.2.1 WORKFORCE PLANNING 152
          • 8.4.2.2.2 CANDIDATE SOURCING SCREENING AND SELECTION 153
          • 8.4.2.2.3 NEW JOINER OFFER AND ON BOARDING 153
          • 8.4.2.2.4 HIRING CLEARANCES 153
          • 8.4.2.2.5 RELOCATION ASSISTANCE, INTER COMPANY AND GLOBAL MOBILITY 153
          • 8.4.2.2.6 OTHERS 153
    • 8.5 SALES AND MARKETING 153
    • 8.6 SOURCING, PROCUREMENT AND SUPPLY CHAIN 154
      • 8.6.1 PROCUREMENT ADMIN SUPPORT 155
      • 8.6.2 PROCUREMENT CONSULTING 155
    • 8.7 FACILITIES AND ADMINISTRATION 155
    • 8.8 PRODUCT ENGINEERING 156
    • 8.9 TRAINING 156
    • 8.10 OTHERS 157

  • 9 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY DEPLOYMENT MODE 158

    • 9.1 OVERVIEW 159
    • 9.2 CLOUD 160
    • 9.3 ON PREMISE 161

  • 10 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ORGANIZATION SIZE 162

    • 10.1 OVERVIEW 163
    • 10.2 LARGE ENTERPRISES 164
    • 10.3 SMES 165

  • 11 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OWNERSHIP 166

    • 11.1 OVERVIEW 167
    • 11.2 CAPTIVE 168
    • 11.3 THIRD PARTY 169

  • 12 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING APPROACH 170

    • 12.1 OVERVIEW 171
    • 12.2 CONTRACT BASED 172
    • 12.3 BUNDLED SERVICES 173
    • 12.4 BEST-SHORE 173
    • 12.5 FEE FOR SERVICE 174

  • 13 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY END USER 175

    • 13.1 OVERVIEW 176
    • 13.2 IT AND TELECOMMUNICATION 177
      • 13.2.1 CUSTOMER CARE 178
      • 13.2.2 FINANCE AND ACCOUNTING 178
      • 13.2.3 TALENT AND HR SERVICES 179
      • 13.2.4 SALES AND MARKETING 179
      • 13.2.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 179
      • 13.2.6 FACILITIES AND ADMINISTRATION 179
      • 13.2.7 PRODUCT ENGINEERING 179
      • 13.2.8 TRAINING 179
      • 13.2.9 OTHERS 179
    • 13.3 MANUFACTURING 179
      • 13.3.1 CUSTOMER CARE 180
      • 13.3.2 FINANCE AND ACCOUNTING 180
      • 13.3.3 TALENT AND HR SERVICES 181
      • 13.3.4 SALES AND MARKETING 181
      • 13.3.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 181
      • 13.3.6 FACILITIES AND ADMINISTRATION 181
      • 13.3.7 PRODUCT ENGINEERING 181
      • 13.3.8 TRAINING 181
      • 13.3.9 OTHERS 181
    • 13.4 BFSI 181
      • 13.4.1 CUSTOMER CARE 182
      • 13.4.2 FINANCE AND ACCOUNTING 182
      • 13.4.3 TALENT AND HR SERVICES 183
      • 13.4.4 SALES AND MARKETING 183
      • 13.4.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 183
      • 13.4.6 FACILITIES AND ADMINISTRATION 183
      • 13.4.7 PRODUCT ENGINEERING 183
      • 13.4.8 TRAINING 183
      • 13.4.9 OTHERS 183
    • 13.5 GOVERNMENT & DEFENSE 183
      • 13.5.1 CUSTOMER CARE 184
      • 13.5.2 FINANCE AND ACCOUNTING 184
      • 13.5.3 TALENT AND HR SERVICES 185
      • 13.5.4 SALES AND MARKETING 185
      • 13.5.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 185
      • 13.5.6 FACILITIES AND ADMINISTRATION 185
      • 13.5.7 PRODUCT ENGINEERING 185
      • 13.5.8 TRAINING 185
      • 13.5.9 OTHERS 185
    • 13.6 TRANSPORTATION AND LOGISTICS 185
      • 13.6.1 CUSTOMER CARE 186
      • 13.6.2 FINANCE AND ACCOUNTING 186
      • 13.6.3 TALENT AND HR SERVICES 187
      • 13.6.4 SALES AND MARKETING 187
      • 13.6.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 187
      • 13.6.6 FACILITIES AND ADMINISTRATION 187
      • 13.6.7 PRODUCT ENGINEERING 187
      • 13.6.8 TRAINING 187
      • 13.6.9 OTHERS 187
    • 13.7 RETAIL AND E-COMMERCE 187
      • 13.7.1 CUSTOMER CARE 188
      • 13.7.2 FINANCE AND ACCOUNTING 188
      • 13.7.3 TALENT AND HR SERVICES 189
      • 13.7.4 SALES AND MARKETING 189
      • 13.7.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 189
      • 13.7.6 FACILITIES AND ADMINISTRATION 189
      • 13.7.7 PRODUCT ENGINEERING 189
      • 13.7.8 TRAINING 189
      • 13.7.9 OTHERS 189
    • 13.8 TRAVEL AND HOSPITALITY 189
      • 13.8.1 CUSTOMER CARE 190
      • 13.8.2 FINANCE AND ACCOUNTING 190
      • 13.8.3 TALENT AND HR SERVICES 191
      • 13.8.4 SALES AND MARKETING 191
      • 13.8.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 191
      • 13.8.6 FACILITIES AND ADMINISTRATION 191
      • 13.8.7 PRODUCT ENGINEERING 191
      • 13.8.8 TRAINING 191
      • 13.8.9 OTHERS 191
    • 13.9 HEALTHCARE 191
      • 13.9.1 CUSTOMER CARE 192
      • 13.9.2 FINANCE AND ACCOUNTING 192
      • 13.9.3 TALENT AND HR SERVICES 193
      • 13.9.4 SALES AND MARKETING 193
      • 13.9.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 193
      • 13.9.6 FACILITIES AND ADMINISTRATION 193
      • 13.9.7 PRODUCT ENGINEERING 193
      • 13.9.8 TRAINING 193
      • 13.9.9 OTHERS 193
    • 13.10 ENERGY AND UTILITIES 193
      • 13.10.1 CUSTOMER CARE 194
      • 13.10.2 FINANCE AND ACCOUNTING 194
      • 13.10.3 TALENT AND HR SERVICES 195
      • 13.10.4 SALES AND MARKETING 195
      • 13.10.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 195
      • 13.10.6 FACILITIES AND ADMINISTRATION 195
      • 13.10.7 PRODUCT ENGINEERING 195
      • 13.10.8 TRAINING 195
      • 13.10.9 OTHERS 195
    • 13.11 EDUCATION 195
      • 13.11.1 CUSTOMER CARE 196
      • 13.11.2 FINANCE AND ACCOUNTING 196
      • 13.11.3 TALENT AND HR SERVICES 197
      • 13.11.4 SALES AND MARKETING 197
      • 13.11.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 197
      • 13.11.6 FACILITIES AND ADMINISTRATION 197
      • 13.11.7 PRODUCT ENGINEERING 197
      • 13.11.8 TRAINING 197
      • 13.11.9 OTHERS 197
    • 13.12 OTHERS 198

  • 14 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION 199

    • 14.1 OVERVIEW 200
    • 14.2 NORTH AMERICA 207
      • 14.2.1 U.S. 224
      • 14.2.2 CANADA 237
      • 14.2.3 MEXICO 250
    • 14.3 ASIA-PACIFIC 263
      • 14.3.1 JAPAN 280
      • 14.3.2 CHINA 293
      • 14.3.3 INDIA 306
      • 14.3.4 PHILIPPINES 319
      • 14.3.5 SOUTH KOREA 332
      • 14.3.6 AUSTRALIA 345
      • 14.3.7 SINGAPORE 358
      • 14.3.8 THAILAND 371
      • 14.3.9 INDONESIA 384
      • 14.3.10 MALAYSIA 397
      • 14.3.11 VIETNAM 410
      • 14.3.12 REST OF ASIA-PACIFIC 423
    • 14.4 SOUTH AMERICA 424
      • 14.4.1 BRAZIL 441
      • 14.4.2 ARGENTINA 454
      • 14.4.3 REST OF SOUTH AMERICA 467
    • 14.5 EUROPE 468
      • 14.5.1 U.K. 484
      • 14.5.2 GERMANY 496
      • 14.5.3 FRANCE 509
      • 14.5.4 ITALY 521
      • 14.5.5 NETHERLANDS 534
      • 14.5.6 SPAIN 546
      • 14.5.7 SWITZERLAND 558
      • 14.5.8 RUSSIA 571
      • 14.5.9 BELIGUM 583
      • 14.5.10 TURKEY 595
      • 14.5.11 REST OF EUROPE 607
    • 14.6 MIDDLE EAST AND AFRICA 608
      • 14.6.1 U.A.E 625
      • 14.6.2 SAUDI ARABIA 637
      • 14.6.3 SOUTH AFRICA 649
      • 14.6.4 EGYPT 662
      • 14.6.5 ISRAEL 675
      • 14.6.6 REST OF MIDDLE EAST AND AFRICA 688

  • 15 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET: COMPANY LANDSCAPE 689

    • 15.1 COMPANY SHARE ANALYSIS: GLOBAL 689
    • 15.2 COMPANY SHARE ANALYSIS: NORTH AMERICA 690
    • 15.3 COMPANY SHARE ANALYSIS: EUROPE 691
    • 15.4 COMPANY SHARE ANALYSIS: ASIA-PACIFIC 692

  • 16 SWOT ANALYSIS 693

  • 17 COMPANY PROFILE 694

    • 17.1 ACCENTURE 694
      • 17.1.1 COMPANY SNAPSHOT 694
      • 17.1.2 REVENUE ANALYSIS 694
      • 17.1.3 SERVICE PORTFOLIO 695
      • 17.1.4 RECENT DEVELOPMENTS 695
    • 17.2 INFOSYS LIMITED 697
      • 17.2.1 COMPANY SNAPSHOT 697
      • 17.2.2 REVENUE ANALYSIS 697
      • 17.2.3 SERVICE PORTFOLIO 698
      • 17.2.4 RECENT DEVELOPMENTS 699
    • 17.3 CAPGEMINI 700
      • 17.3.1 COMPANY SNAPSHOT 700
      • 17.3.2 REVENUE ANALYSIS 700
      • 17.3.3 SERVICE PORTFOLIO 701
      • 17.3.4 RECENT DEVELOPMENTS 702
    • 17.4 IBM CORPORATION 703
      • 17.4.1 COMPANY SNAPSHOT 703
      • 17.4.2 REVENUE ANALYSIS 703
      • 17.4.3 SERVICE PORTFOLIO 704
      • 17.4.4 RECENT DEVELOPMENTS 705
    • 17.5 COGNIZANT 706
      • 17.5.1 COMPANY SNAPSHOT 706
      • 17.5.2 REVENUE ANALYSIS 706
      • 17.5.3 SERVICE PORTFOLIO 707
      • 17.5.4 RECENT DEVELOPMENTS 708
    • 17.6 ABINITIO CONSULTING SLU 709
      • 17.6.1 COMPANY SNAPSHOT 709
      • 17.6.2 SOLUTION PORTFOLIO 709
      • 17.6.3 RECENT DEVELOPMENT 709
    • 17.7 ADP, INC. 710
      • 17.7.1 COMPANY SNAPSHOT 710
      • 17.7.2 REVENUE ANALYSIS 710
      • 17.7.3 SOLUTION PORTFOLIO 711
      • 17.7.4 RECENT DEVELOPMENTS 711
    • 17.8 AIDEY 712
      • 17.8.1 COMPANY SNAPSHOT 712
      • 17.8.2 SERVICE PORTFOLIO 712
      • 17.8.3 RECENT DEVELOPMENTS 713
    • 17.9 ALAC ETOILE 714
      • 17.9.1 COMPANY SNAPSHOT 714
      • 17.9.2 SERVICES PORTFOLIO 714
      • 17.9.3 RECENT DEVELOPMENT 714
    • 17.10 AMDOCS 715
      • 17.10.1 COMPANY SNAPSHOT 715
      • 17.10.2 REVENUE ANALYSIS 715
      • 17.10.3 SERVICE PORTFOLIO 716
      • 17.10.4 RECENT DEVELOPMENTS 716
    • 17.11 BUKIT BPO BY BC 717
      • 17.11.1 COMPANY SNAPSHOT 717
      • 17.11.2 SERVICE PORTFOLIO 717
      • 17.11.3 RECENT DEVELOPMENT 717
    • 17.12 CALLGEST.NET 718
      • 17.12.1 COMPANY SNAPSHOT 718
      • 17.12.2 SOLUTION PORTFOLIO 718
      • 17.12.3 RECENT DEVELOPMENTS 719
    • 17.13 CBRE 720
      • 17.13.1 COMPANY SNAPSHOT 720
      • 17.13.2 REVENUE ANALYSIS 720
      • 17.13.3 SERVICES PORTFOLIO 721
      • 17.13.4 RECENT DEVELOPMENTS 721
    • 17.14 COGNODATA 722
      • 17.14.1 COMPANY SNAPSHOT 722
      • 17.14.2 SOLUTION PORTFOLIO 722
      • 17.14.3 RECENT DEVELOPMENT 722
    • 17.15 CONCENTRIX CORPORATION 723
      • 17.15.1 COMPANY SNAPSHOT 723
      • 17.15.2 REVENUE ANALYSIS 723
      • 17.15.3 SOLUTION PORTFOLIO 724
      • 17.15.4 RECENT DEVELOPMENTS 724
    • 17.16 CONDUENT, INC. 725
      • 17.16.1 COMPANY SNAPSHOT 725
      • 17.16.2 REVENUE ANALYSIS 725
      • 17.16.3 SOLUTION PORTFOLIO 726
      • 17.16.4 RECENT DEVELOPMENTS 726
    • 17.17 CPM INTERNATIONAL 727
      • 17.17.1 COMPANY SNAPSHOT 727
      • 17.17.2 SERVICE PORTFOLIO 727
      • 17.17.3 RECENT DEVELOPMENT 727
    • 17.18 DAEM DIRECCIÓN Y ADMINISTRACIÓN DE EMPRESAS, S.A. 728
      • 17.18.1 COMPANY SNAPSHOT 728
      • 17.18.2 SERVICE PORTFOLIO 728
      • 17.18.3 RECENT DEVELOPMENT 728
    • 17.19 DISYS 729
      • 17.19.1 COMPANY SNAPSHOT 729
      • 17.19.2 SOLUTIONS PORTFOLIO 729
      • 17.19.3 RECENT DEVELOPMENTS 730
    • 17.20 ENOAH 731
      • 17.20.1 COMPANY SNAPSHOT 731
      • 17.20.2 SERVICES PORTFOLIO 732
      • 17.20.3 RECENT DEVELOPMENT 732
    • 17.21 ESSENTIEL-OUTSOURCING 733
      • 17.21.1 COMPANY SNAPSHOT 733
      • 17.21.2 SERVICE PORTFOLIO 733
      • 17.21.3 RECENT DEVELOPMENT 733
    • 17.22 EXLSERVICE HOLDINGS, INC. 734
      • 17.22.1 COMPANY SNAPSHOT 734
      • 17.22.2 REVENUE ANALYSIS 735
      • 17.22.3 SERVICE PORTFOLIO 735
      • 17.22.4 RECENT DEVELOPMENTS 736
    • 17.23 GENPACT 737
      • 17.23.1 COMPANY SNAPSHOT 737
      • 17.23.2 REVENUE ANALYSIS 737
      • 17.23.3 SOLUTION PORTFOLIO 738
      • 17.23.4 RECENT DEVELOPMENTS 739
    • 17.24 GRUPO CMC. 740
      • 17.24.1 COMPANY SNAPSHOT 740
      • 17.24.2 SOLUTION PORTFOLIO 740
      • 17.24.3 RECENT DEVELOPMENT 740
    • 17.25 H2A 741
      • 17.25.1 COMPANY SNAPSHOT 741
      • 17.25.2 SOLUTION PORTFOLIO 741
      • 17.25.3 RECENT DEVELOPMENT 741
    • 17.26 HCL TECHNOLOGIES LIMITED 742
      • 17.26.1 COMPANY SNAPSHOT 742
      • 17.26.2 REVENUE ANALYSIS 742
      • 17.26.3 SERVICE PORTFOLIO 743
      • 17.26.4 RECENT DEVELOPMENTS 744
    • 17.27 HELPWARE 745
      • 17.27.1 COMPANY SNAPSHOT 745
      • 17.27.2 SERVICES PORTFOLIO 745
      • 17.27.3 RECENT DEVELOPMENTS 745
    • 17.28 HUMANIA BPO 746
      • 17.28.1 COMPANY SNAPSHOT 746
      • 17.28.2 SERVICES PORTFOLIO 746
      • 17.28.3 RECENT DEVELOPMENT 746
    • 17.29 INTERSA 747
      • 17.29.1 COMPANY SNAPSHOT 747
      • 17.29.2 SERVICE PORTFOLIO 747
      • 17.29.3 RECENT DEVELOPMENT 747
    • 17.30 INTETICS INC. 748
      • 17.30.1 COMPANY SNAPSHOT 748
      • 17.30.2 SOLUTIONS PORTFOLIO 748
      • 17.30.3 RECENT DEVELOPMENTS 749
    • 17.31 INVENSIS TECHNOLOGIES PVT. LTD. 750
      • 17.31.1 COMPANY SNAPSHOT 750
      • 17.31.2 SERVICE PORTFOLIO 750
      • 17.31.3 RECENT DEVELOPMENT 751
    • 17.32 MEDITERRANEAN CONSULTING 752
      • 17.32.1 COMPANY SNAPSHOT 752
      • 17.32.2 SOLUTION PORTFOLIO 752
      • 17.32.3 RECENT DEVELOPMENTS 753
    • 17.33 NCR CORPORATION 754
      • 17.33.1 COMPANY SNAPSHOT 754
      • 17.33.2 REVENUE ANALYSIS 754
      • 17.33.3 SERVICE PORTFOLIO 755
      • 17.33.4 RECENT DEVELOPMENTS 755
    • 17.34 NEWCO COMMUNICATIONS 756
      • 17.34.1 COMPANY SNAPSHOT 756
      • 17.34.2 SOLUTION PORTFOLIO 756
      • 17.34.3 RECENT DEVELOPMENTS 757
    • 17.35 NOVA BPO 758
      • 17.35.1 COMPANY SNAPSHOT 758
      • 17.35.2 SOLUTION PORTFOLIO 758
      • 17.35.3 RECENT DEVELOPMENT 758
    • 17.36 NTT DATA, INC. 759
      • 17.36.1 COMPANY SNAPSHOT 759
      • 17.36.2 REVENUE ANALYSIS 759
      • 17.36.3 SERVICES PORTFOLIO 760
      • 17.36.4 RECENT DEVELOPMENTS 760
    • 17.37 OCTOPUS TECH 761
      • 17.37.1 COMPANY SNAPSHOT 761
      • 17.37.2 SERVICES PORTFOLIO 761
      • 17.37.3 RECENT DEVELOPMENTS 762
    • 17.38 OUTSOURCIA 763
      • 17.38.1 COMPANY SNAPSHOT 763
      • 17.38.2 SERVICE PORTFOLIO 763
      • 17.38.3 RECENT DEVELOPMENT 764
    • 17.39 PARERA CONSULTING GROUP SL 765
      • 17.39.1 COMPANY SNAPSHOT 765
      • 17.39.2 SOLUTION PORTFOLIO 765
      • 17.39.3 RECENT DEVELOPMENT 765
    • 17.40 PLAXONIC TECHNOLOGIES 766
      • 17.40.1 COMPANY SNAPSHOT 766
      • 17.40.2 SERVICE PORTFOLIO 766
      • 17.40.3 RECENT DEVELOPMENT 767
    • 17.41 QUARNSTOMR & VANG 768
      • 17.41.1 COMPANY SNAPSHOT 768
      • 17.41.2 SOLUTION PORTFOLIO 768
      • 17.41.3 RECENT DEVELOPMENT 769
    • 17.42 SODEXO 770
      • 17.42.1 COMPANY SNAPSHOT 770
      • 17.42.2 REVENUE ANALYSIS 770
      • 17.42.3 SERVICE PORTFOLIO 771
      • 17.42.4 RECENT DEVELOPMENTS 771
    • 17.43 SUNTEC WEB SERVICES PVT. LTD. 772
      • 17.43.1 COMPANY SNAPSHOT 772
      • 17.43.2 SERVICE PORTFOLIO 772
      • 17.43.3 RECENT DEVELOPMENTS 773
    • 17.44 TATA CONSULTANCY SERVICES LIMITED 774
      • 17.44.1 COMPANY SNAPSHOT 774
      • 17.44.2 REVENUE ANALYSIS 774
      • 17.44.3 SERVICE PORTFOLIO 775
      • 17.44.4 RECENT DEVELOPMENTS 775
    • 17.45 TDCX 776
      • 17.45.1 COMPANY SNAPSHOT 776
      • 17.45.2 REVENUE ANALYSIS 777
      • 17.45.3 SERVICE PORTFOLIO 777
      • 17.45.4 RECENT DEVELOPMENTS 778
    • 17.46 TECH MAHINDRA LIMITED. 779
      • 17.46.1 COMPANY SNAPSHOT 779
      • 17.46.2 REVENUE ANALYSIS 779
      • 17.46.3 SERVICE PORTFOLIO 780
      • 17.46.4 RECENT DEVELOPMENTS 780
    • 17.47 TRIA HORA 781
      • 17.47.1 COMPANY SNAPSHOT 781
      • 17.47.2 SERVICE PORTFOLIO 781
      • 17.47.3 RECENT DEVELOPMENT 781
    • 17.48 TRINITER 782
      • 17.48.1 COMPANY SNAPSHOT 782
      • 17.48.2 SERVICE PORTFOLIO 782
      • 17.48.3 RECENT DEVELOPMENT 782
    • 17.49 TTEC 783
      • 17.49.1 COMPANY SNAPSHOT 783
      • 17.49.2 REVENUE ANALYSIS 783
      • 17.49.3 SERVICE PORTFOLIO 784
      • 17.49.4 RECENT DEVELOPMENTS 784
    • 17.50 UNISONO SOLUTIONS GROUP S.L. (ACQUIRED BY INTELICA GROUP) 786
      • 17.50.1 COMPANY SNAPSHOT 786
      • 17.50.2 SERVICE PORTFOLIO 786
      • 17.50.3 RECENT DEVELOPMENT 786
    • 17.51 UNITY COMMUNICATIONS 787
      • 17.51.1 COMPANY SNAPSHOT 787
      • 17.51.2 SERVICE PORTFOLIO 787
      • 17.51.3 RECENT DEVELOPMENTS 787
    • 17.52 WALLNER GROUP 788
      • 17.52.1 COMPANY SNAPSHOT 788
      • 17.52.2 SERVICE PORTFOLIO 788
    • 17.53 WEBHELP 789
      • 17.53.1 COMPANY SNAPSHOT 789
      • 17.53.2 SOLUTION PORTFOLIO 789
      • 17.53.3 RECENT DEVELOPMENTS 790
    • 17.54 WIPRO LIMITED 791
      • 17.54.1 COMPANY SNAPSHOT 791
      • 17.54.2 REVENUE ANALYSIS 791
      • 17.54.3 SERVICE PORTFOLIO 792
      • 17.54.4 RECENT DEVELOPMENTS 793
    • 17.55 WNS (HOLDINGS) LTD. 794
      • 17.55.1 COMPANY SNAPSHOT 794
      • 17.55.2 REVENUE ANALYSIS 795
      • 17.55.3 SOLUTION PORTFOLIO 795
      • 17.55.4 RECENT DEVELOPMENTS 796
    • 17.56 XTERNA 797
      • 17.56.1 COMPANY SNAPSHOT 797
      • 17.56.2 SERVICE PORTFOLIO 797
      • 17.56.3 RECENT DEVELOPMENT 797

  • 18 QUESTIONNAIRE 798

  • 19 RELATED REPORTS 803

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