The global Business Process Outsourcing (BPO) market is projected to register a CAGR of 8.1% in the forecast period of 2023 to 2030. The new market report contains data for the historic year 2022, the base year of calculation is 2022, and the forecast period is 2023 to 2030. Market Segmentation: Global Business Process Outsourcing (BPO) Market, By Outsourcing Type (Offshore, Nearshore, Onshore), Application (Customer Care, Finance and Accounting, Talent and HR Services, Sales and Marketing, Sourcing, Procurement and Supply Chain, Facilities and Administration, Product Engineering, Training, Others), Deployment Mode (On-Premise, Cloud), Organization Size (Large Enterprises, SMEs), Ownership (Captive, Third Party), Outsourcing Approach (Best-Shore, Bundled Services, Contract Based, Fee For Service), End-User (BFSI, IT & Telecom, Healthcare, Manufacturing, Retail & E-commerce, Government & Defense, Transportation & Logistics, Travel & Hospitality, Education, Energy & Utilities, and Others), Country (U.S., Canada, Mexico, U.K., Germany, France, Spain, Italy, Netherlands, Switzerland, Russia, Belgium, Turkey, Rest of Europe, China, South Korea, Japan, India, Australia, Singapore, Malaysia, Indonesia, Thailand, Philippines, Vietnam, Rest of Asia-Pacific, South Africa, Saudi Arabia, the U.A.E., Israel, Egypt, Rest of the Middle East and Africa, Brazil, Argentina, and the Rest of South America) Industry Trends and Forecast to 2030 Some of the major factors contributing to the growth of the market are: • Instead of buying IT equipment and hiring more employees to do different tasks, BPO can outsource the tasks to a service provider, reducing or even eliminating overhead costs • Transferring non-core processes to a BPO company gives the organization more time to focus on its main business activities • If an organization decides to enter an overseas market, some activities that require local market knowledge, national law expertise, or fluency in a foreign language can be assigned to a BPO company. Market Players Some of the major players operating in the global Business Process Outsourcing (BPO) market are: • Quarnstrom & Vang • Mediterranean Consulting • Parera Consulting Group SL • Newco communications • Callgest.net • DISYS • Xterna • Grupo CMC. • Nova BPO • TRIA HORA • Cognodata • DAEM Dirección y Administración de Empresas, S.A. • Abinitio Consulting SLU • UNISONO SOLUTIONS GROUP S.L. (acquired by Intelica group) • Essentiel-outsourcing • Wallner Group • CPM International • Bukit BPO by BC • TDCX • WebhelpIBM Corporation • Cognizant • Capgemini • Genpact • ADP, Inc. • Wipro Limited • Accenture • Tata Consultancy Services Limited • HCL Technologies Limited • NTT DATA, Inc. • WNS (Holdings) Ltd. • Conduent, Inc. • NCR Corporation • Tech Mahindra Limited • Infosys Limited • Triniter • Concentrix Corporation • TTEC • SunTec Web Services Pvt. Ltd. • Invensis Technologies Pvt. Ltd. • Plaxonic Technologies • Sodexo • ExlService Holdings, Inc. and Affiliates. • Intetics Inc. • AMDOCS • CBRE • Unity Communications • eNoah • Helpware • Octopus Tech • Outsourcia • Aidey • ALAC ETOILE • Humania BPO • Intersa • CBRE • H2A

1 INTRODUCTION 80 1.1 OBJECTIVES OF THE STUDY 80 1.2 MARKET DEFINITION 80 1.3 OVERVIEW OF THE GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET 80 1.4 LIMITATIONS 83 1.5 MARKETS COVERED 83 2 MARKET SEGMENTATION 89 2.1 MARKETS COVERED 89 2.2 GEOGRAPHICAL SCOPE 90 2.3 YEARS CONSIDERED FOR THE STUDY 91 2.4 CURRENCY AND PRICING 91 2.5 DBMR TRIPOD DATA VALIDATION MODEL 92 2.6 MULTIVARIATE MODELLING 95 2.7 OUTSOURCING TYPE TIMELINE CURVE 96 2.8 MARKET END-USER COVERAGE GRID 97 2.9 PRIMARY INTERVIEWS WITH KEY OPINION LEADERS 98 2.10 DBMR MARKET POSITION GRID 99 2.11 VENDOR SHARE ANALYSIS 101 2.12 SECONDARY SOURCES 102 2.13 ASSUMPTIONS 102 3 EXECUTIVE SUMMARY 103 4 PREMIUM INSIGHTS 106 4.1 PORTERS ANALYSIS 109 4.2 VALUE CHAIN ANALYSIS 110 4.3 EVOLUTION 111 5 MARKET OVERVIEW 112 5.1 DRIVERS 114 5.1.1 INCREASING NEED FOR BUSINESS AGILITY 114 5.1.2 RISING CUSTOMER FOCUS TOWARD ENHANCED EFFICIENCY, TIME EFFECTIVENESS, AND COST EFFICIENCY 116 5.1.3 GROWING PREFERENCE FOR CLOUD TECHNOLOGY AND ITS SIGNIFICANCE ON PROCESS AUTOMATION 117 5.1.4 INCREASING DEPENDENCE ON SALES AND MARKETING FOR CUSTOMER SERVICE ENHANCEMENT 118 5.1.5 UPSURGE IN THE CAPACITY OF QUALITY ENTERPRISE DATA 119 5.2 RESTRAINTS 120 5.2.1 GROWING CONCERNS REGARDING DATA SECURITY AND PRIVACY CONCERN 120 5.2.2 STRINGENT GOVERNMENT REGULATIONS 120 5.3 OPPORTUNITIES 121 5.3.1 FOCUS ON MULTI-WORKFLOW SCHEDULING OF BUSINESS 121 5.3.2 EMERGENCE OF DIGITAL TECHNOLOGIES, NAMELY AI, IOT, AND CLOUD COMPUTING 122 5.3.3 INCREASE IN THE ESTABLISHMENT OF SERVICE CENTERS AND IT SECTOR SPENDING 123 5.3.4 GROWING NUMBER OF START-UPS PARTNERING WITH BUSINESS PROCESS OUTSOURCING (BPO) 123 5.4 CHALLENGES 124 5.4.1 LACK OF SKILLED WORKFORCE AND HIGH ATTRITION RATE 124 5.4.2 FREQUENT DISRUPTION AFFECTS THE OPERATIONAL EFFICIENCY OF BUSINESS PROCESS OUTSOURCING (BPO) 125 5.4.3 INCREASE IN THE PRESENCE OF NEW ENTRANTS 126 6 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING TYPE 127 6.1 OVERVIEW 128 6.2 OFFSHORE 129 6.3 ONSHORE 130 6.4 NEARSHORE 130 7 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY SERVICE 132 7.1 OVERVIEW 133 7.2 VOICE PROCESSING 134 7.2.1 INBOUND 135 7.2.2 OUTBOUND 135 7.2.3 SURVEY AND MARKET RESEARCH 135 7.3 TELEMARKETING SERVICES 135 7.4 IMAGE EDITING SERVICES 136 7.5 VIRTUAL STAFFING SERVICES 137 7.6 3D VISUALIZATION SERVICES 137 7.6.1 3D ANIMATION 138 7.6.2 CAD MODELING 138 7.6.3 3D ILLUSTRATION 138 7.6.4 3D DEVELOPMENT 139 7.6.5 OTHERS 139 7.7 OTHERS 139 8 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION 140 8.1 OVERVIEW 141 8.2 CUSTOMER CARE 142 8.3 FINANCE AND ACCOUNTING 143 8.3.1 ORDER TO CASH 144 8.3.1.1 COLLECTION AND ACCOUNTS RECEIVABLE 144 8.3.1.2 ORDER MANAGEMENT AND BILLING 144 8.3.1.3 ORDER TO CASH ANALYTICS 145 8.3.2 PROCURE TO PAY 145 8.3.2.1 ACCOUNTS PAYABLE 145 8.3.2.2 EMPLOYEE DISBURSEMENTS 145 8.3.2.3 ANALYTICS 145 8.3.2.4 PROCESS SUPPORT 145 8.3.3 RECORD TO REPORT 146 8.3.3.1 GENERAL LEDGER 146 8.3.3.2 DATA INTEGRITY AND REPORTING SERVICES 146 8.3.3.3 COST ACCOUNTING & TREASURY 146 8.3.4 FINANCIAL PLANNING & ANALYSIS 146 8.3.4.1 BUDGETING AND FORECASTING 147 8.3.4.2 BUSINESS METRICS AND TRACKING 147 8.3.4.3 DECISION SUPPORT AND ANALYSIS 147 8.3.5 LOGISTICS & WAREHOUSING 147 8.3.6 TRANSPORTATION & VEHICLE LEASING 147 8.3.7 COURIER SERVICES 147 8.3.8 MOVING & RELOCATION 147 8.4 TALENT AND HR SERVICES 148 8.4.1 EMPLOYEE AND HR OPERATIONS 149 8.4.1.1 PAYROLL AND PENSION 149 8.4.1.2 EMPLOYEE SERVICES 149 8.4.1.3 GOVERNMENT RELATION SERVICES 149 8.4.1.4 WORKFORCE DATA ADMINISTRATION 149 8.4.1.5 CW MANAGEMENT 149 8.4.1.5.1 MASTER DATA MANAGEMENT 150 8.4.1.5.2 VENDOR MANAGEMENT 150 8.4.1.5.3 EXIT MANAGEMENT 150 8.4.2 TALENT ACQUISITION AND DEVELOPMENT 150 8.4.2.1 TALENT DEVELOPMENT 151 8.4.2.1.1 ORGANIZATION AND CHANGE MANAGEMENT 151 8.4.2.1.2 COMPETENCY AND DEVELOPMENT MANAGEMENT 151 8.4.2.1.3 LEARNING CONTENT DEVELOPMENT & LEARNING DELIVERY 151 8.4.2.1.4 CURRICULUM AND CAMPAIGN DESIGN 151 8.4.2.1.5 COLLABORATION AND KNOWLEDGE MANAGEMENT 152 8.4.2.1.6 COMPENSATION PLANNING 152 8.4.2.1.7 OTHERS 152 8.4.2.2 TALENT ACQUISITION 152 8.4.2.2.1 WORKFORCE PLANNING 152 8.4.2.2.2 CANDIDATE SOURCING SCREENING AND SELECTION 153 8.4.2.2.3 NEW JOINER OFFER AND ON BOARDING 153 8.4.2.2.4 HIRING CLEARANCES 153 8.4.2.2.5 RELOCATION ASSISTANCE, INTER COMPANY AND GLOBAL MOBILITY 153 8.4.2.2.6 OTHERS 153 8.5 SALES AND MARKETING 153 8.6 SOURCING, PROCUREMENT AND SUPPLY CHAIN 154 8.6.1 PROCUREMENT ADMIN SUPPORT 155 8.6.2 PROCUREMENT CONSULTING 155 8.7 FACILITIES AND ADMINISTRATION 155 8.8 PRODUCT ENGINEERING 156 8.9 TRAINING 156 8.10 OTHERS 157 9 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY DEPLOYMENT MODE 158 9.1 OVERVIEW 159 9.2 CLOUD 160 9.3 ON PREMISE 161 10 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ORGANIZATION SIZE 162 10.1 OVERVIEW 163 10.2 LARGE ENTERPRISES 164 10.3 SMES 165 11 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OWNERSHIP 166 11.1 OVERVIEW 167 11.2 CAPTIVE 168 11.3 THIRD PARTY 169 12 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY OUTSOURCING APPROACH 170 12.1 OVERVIEW 171 12.2 CONTRACT BASED 172 12.3 BUNDLED SERVICES 173 12.4 BEST-SHORE 173 12.5 FEE FOR SERVICE 174 13 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY END USER 175 13.1 OVERVIEW 176 13.2 IT AND TELECOMMUNICATION 177 13.2.1 CUSTOMER CARE 178 13.2.2 FINANCE AND ACCOUNTING 178 13.2.3 TALENT AND HR SERVICES 179 13.2.4 SALES AND MARKETING 179 13.2.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 179 13.2.6 FACILITIES AND ADMINISTRATION 179 13.2.7 PRODUCT ENGINEERING 179 13.2.8 TRAINING 179 13.2.9 OTHERS 179 13.3 MANUFACTURING 179 13.3.1 CUSTOMER CARE 180 13.3.2 FINANCE AND ACCOUNTING 180 13.3.3 TALENT AND HR SERVICES 181 13.3.4 SALES AND MARKETING 181 13.3.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 181 13.3.6 FACILITIES AND ADMINISTRATION 181 13.3.7 PRODUCT ENGINEERING 181 13.3.8 TRAINING 181 13.3.9 OTHERS 181 13.4 BFSI 181 13.4.1 CUSTOMER CARE 182 13.4.2 FINANCE AND ACCOUNTING 182 13.4.3 TALENT AND HR SERVICES 183 13.4.4 SALES AND MARKETING 183 13.4.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 183 13.4.6 FACILITIES AND ADMINISTRATION 183 13.4.7 PRODUCT ENGINEERING 183 13.4.8 TRAINING 183 13.4.9 OTHERS 183 13.5 GOVERNMENT & DEFENSE 183 13.5.1 CUSTOMER CARE 184 13.5.2 FINANCE AND ACCOUNTING 184 13.5.3 TALENT AND HR SERVICES 185 13.5.4 SALES AND MARKETING 185 13.5.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 185 13.5.6 FACILITIES AND ADMINISTRATION 185 13.5.7 PRODUCT ENGINEERING 185 13.5.8 TRAINING 185 13.5.9 OTHERS 185 13.6 TRANSPORTATION AND LOGISTICS 185 13.6.1 CUSTOMER CARE 186 13.6.2 FINANCE AND ACCOUNTING 186 13.6.3 TALENT AND HR SERVICES 187 13.6.4 SALES AND MARKETING 187 13.6.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 187 13.6.6 FACILITIES AND ADMINISTRATION 187 13.6.7 PRODUCT ENGINEERING 187 13.6.8 TRAINING 187 13.6.9 OTHERS 187 13.7 RETAIL AND E-COMMERCE 187 13.7.1 CUSTOMER CARE 188 13.7.2 FINANCE AND ACCOUNTING 188 13.7.3 TALENT AND HR SERVICES 189 13.7.4 SALES AND MARKETING 189 13.7.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 189 13.7.6 FACILITIES AND ADMINISTRATION 189 13.7.7 PRODUCT ENGINEERING 189 13.7.8 TRAINING 189 13.7.9 OTHERS 189 13.8 TRAVEL AND HOSPITALITY 189 13.8.1 CUSTOMER CARE 190 13.8.2 FINANCE AND ACCOUNTING 190 13.8.3 TALENT AND HR SERVICES 191 13.8.4 SALES AND MARKETING 191 13.8.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 191 13.8.6 FACILITIES AND ADMINISTRATION 191 13.8.7 PRODUCT ENGINEERING 191 13.8.8 TRAINING 191 13.8.9 OTHERS 191 13.9 HEALTHCARE 191 13.9.1 CUSTOMER CARE 192 13.9.2 FINANCE AND ACCOUNTING 192 13.9.3 TALENT AND HR SERVICES 193 13.9.4 SALES AND MARKETING 193 13.9.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 193 13.9.6 FACILITIES AND ADMINISTRATION 193 13.9.7 PRODUCT ENGINEERING 193 13.9.8 TRAINING 193 13.9.9 OTHERS 193 13.10 ENERGY AND UTILITIES 193 13.10.1 CUSTOMER CARE 194 13.10.2 FINANCE AND ACCOUNTING 194 13.10.3 TALENT AND HR SERVICES 195 13.10.4 SALES AND MARKETING 195 13.10.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 195 13.10.6 FACILITIES AND ADMINISTRATION 195 13.10.7 PRODUCT ENGINEERING 195 13.10.8 TRAINING 195 13.10.9 OTHERS 195 13.11 EDUCATION 195 13.11.1 CUSTOMER CARE 196 13.11.2 FINANCE AND ACCOUNTING 196 13.11.3 TALENT AND HR SERVICES 197 13.11.4 SALES AND MARKETING 197 13.11.5 SOURCING, PROCUREMENT & SUPPLY CHAIN 197 13.11.6 FACILITIES AND ADMINISTRATION 197 13.11.7 PRODUCT ENGINEERING 197 13.11.8 TRAINING 197 13.11.9 OTHERS 197 13.12 OTHERS 198 14 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY REGION 199 14.1 OVERVIEW 200 14.2 NORTH AMERICA 207 14.2.1 U.S. 224 14.2.2 CANADA 237 14.2.3 MEXICO 250 14.3 ASIA-PACIFIC 263 14.3.1 JAPAN 280 14.3.2 CHINA 293 14.3.3 INDIA 306 14.3.4 PHILIPPINES 319 14.3.5 SOUTH KOREA 332 14.3.6 AUSTRALIA 345 14.3.7 SINGAPORE 358 14.3.8 THAILAND 371 14.3.9 INDONESIA 384 14.3.10 MALAYSIA 397 14.3.11 VIETNAM 410 14.3.12 REST OF ASIA-PACIFIC 423 14.4 SOUTH AMERICA 424 14.4.1 BRAZIL 441 14.4.2 ARGENTINA 454 14.4.3 REST OF SOUTH AMERICA 467 14.5 EUROPE 468 14.5.1 U.K. 484 14.5.2 GERMANY 496 14.5.3 FRANCE 509 14.5.4 ITALY 521 14.5.5 NETHERLANDS 534 14.5.6 SPAIN 546 14.5.7 SWITZERLAND 558 14.5.8 RUSSIA 571 14.5.9 BELIGUM 583 14.5.10 TURKEY 595 14.5.11 REST OF EUROPE 607 14.6 MIDDLE EAST AND AFRICA 608 14.6.1 U.A.E 625 14.6.2 SAUDI ARABIA 637 14.6.3 SOUTH AFRICA 649 14.6.4 EGYPT 662 14.6.5 ISRAEL 675 14.6.6 REST OF MIDDLE EAST AND AFRICA 688 15 GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) MARKET: COMPANY LANDSCAPE 689 15.1 COMPANY SHARE ANALYSIS: GLOBAL 689 15.2 COMPANY SHARE ANALYSIS: NORTH AMERICA 690 15.3 COMPANY SHARE ANALYSIS: EUROPE 691 15.4 COMPANY SHARE ANALYSIS: ASIA-PACIFIC 692 16 SWOT ANALYSIS 693 17 COMPANY PROFILE 694 17.1 ACCENTURE 694 17.1.1 COMPANY SNAPSHOT 694 17.1.2 REVENUE ANALYSIS 694 17.1.3 SERVICE PORTFOLIO 695 17.1.4 RECENT DEVELOPMENTS 695 17.2 INFOSYS LIMITED 697 17.2.1 COMPANY SNAPSHOT 697 17.2.2 REVENUE ANALYSIS 697 17.2.3 SERVICE PORTFOLIO 698 17.2.4 RECENT DEVELOPMENTS 699 17.3 CAPGEMINI 700 17.3.1 COMPANY SNAPSHOT 700 17.3.2 REVENUE ANALYSIS 700 17.3.3 SERVICE PORTFOLIO 701 17.3.4 RECENT DEVELOPMENTS 702 17.4 IBM CORPORATION 703 17.4.1 COMPANY SNAPSHOT 703 17.4.2 REVENUE ANALYSIS 703 17.4.3 SERVICE PORTFOLIO 704 17.4.4 RECENT DEVELOPMENTS 705 17.5 COGNIZANT 706 17.5.1 COMPANY SNAPSHOT 706 17.5.2 REVENUE ANALYSIS 706 17.5.3 SERVICE PORTFOLIO 707 17.5.4 RECENT DEVELOPMENTS 708 17.6 ABINITIO CONSULTING SLU 709 17.6.1 COMPANY SNAPSHOT 709 17.6.2 SOLUTION PORTFOLIO 709 17.6.3 RECENT DEVELOPMENT 709 17.7 ADP, INC. 710 17.7.1 COMPANY SNAPSHOT 710 17.7.2 REVENUE ANALYSIS 710 17.7.3 SOLUTION PORTFOLIO 711 17.7.4 RECENT DEVELOPMENTS 711 17.8 AIDEY 712 17.8.1 COMPANY SNAPSHOT 712 17.8.2 SERVICE PORTFOLIO 712 17.8.3 RECENT DEVELOPMENTS 713 17.9 ALAC ETOILE 714 17.9.1 COMPANY SNAPSHOT 714 17.9.2 SERVICES PORTFOLIO 714 17.9.3 RECENT DEVELOPMENT 714 17.10 AMDOCS 715 17.10.1 COMPANY SNAPSHOT 715 17.10.2 REVENUE ANALYSIS 715 17.10.3 SERVICE PORTFOLIO 716 17.10.4 RECENT DEVELOPMENTS 716 17.11 BUKIT BPO BY BC 717 17.11.1 COMPANY SNAPSHOT 717 17.11.2 SERVICE PORTFOLIO 717 17.11.3 RECENT DEVELOPMENT 717 17.12 CALLGEST.NET 718 17.12.1 COMPANY SNAPSHOT 718 17.12.2 SOLUTION PORTFOLIO 718 17.12.3 RECENT DEVELOPMENTS 719 17.13 CBRE 720 17.13.1 COMPANY SNAPSHOT 720 17.13.2 REVENUE ANALYSIS 720 17.13.3 SERVICES PORTFOLIO 721 17.13.4 RECENT DEVELOPMENTS 721 17.14 COGNODATA 722 17.14.1 COMPANY SNAPSHOT 722 17.14.2 SOLUTION PORTFOLIO 722 17.14.3 RECENT DEVELOPMENT 722 17.15 CONCENTRIX CORPORATION 723 17.15.1 COMPANY SNAPSHOT 723 17.15.2 REVENUE ANALYSIS 723 17.15.3 SOLUTION PORTFOLIO 724 17.15.4 RECENT DEVELOPMENTS 724 17.16 CONDUENT, INC. 725 17.16.1 COMPANY SNAPSHOT 725 17.16.2 REVENUE ANALYSIS 725 17.16.3 SOLUTION PORTFOLIO 726 17.16.4 RECENT DEVELOPMENTS 726 17.17 CPM INTERNATIONAL 727 17.17.1 COMPANY SNAPSHOT 727 17.17.2 SERVICE PORTFOLIO 727 17.17.3 RECENT DEVELOPMENT 727 17.18 DAEM DIRECCIÓN Y ADMINISTRACIÓN DE EMPRESAS, S.A. 728 17.18.1 COMPANY SNAPSHOT 728 17.18.2 SERVICE PORTFOLIO 728 17.18.3 RECENT DEVELOPMENT 728 17.19 DISYS 729 17.19.1 COMPANY SNAPSHOT 729 17.19.2 SOLUTIONS PORTFOLIO 729 17.19.3 RECENT DEVELOPMENTS 730 17.20 ENOAH 731 17.20.1 COMPANY SNAPSHOT 731 17.20.2 SERVICES PORTFOLIO 732 17.20.3 RECENT DEVELOPMENT 732 17.21 ESSENTIEL-OUTSOURCING 733 17.21.1 COMPANY SNAPSHOT 733 17.21.2 SERVICE PORTFOLIO 733 17.21.3 RECENT DEVELOPMENT 733 17.22 EXLSERVICE HOLDINGS, INC. 734 17.22.1 COMPANY SNAPSHOT 734 17.22.2 REVENUE ANALYSIS 735 17.22.3 SERVICE PORTFOLIO 735 17.22.4 RECENT DEVELOPMENTS 736 17.23 GENPACT 737 17.23.1 COMPANY SNAPSHOT 737 17.23.2 REVENUE ANALYSIS 737 17.23.3 SOLUTION PORTFOLIO 738 17.23.4 RECENT DEVELOPMENTS 739 17.24 GRUPO CMC. 740 17.24.1 COMPANY SNAPSHOT 740 17.24.2 SOLUTION PORTFOLIO 740 17.24.3 RECENT DEVELOPMENT 740 17.25 H2A 741 17.25.1 COMPANY SNAPSHOT 741 17.25.2 SOLUTION PORTFOLIO 741 17.25.3 RECENT DEVELOPMENT 741 17.26 HCL TECHNOLOGIES LIMITED 742 17.26.1 COMPANY SNAPSHOT 742 17.26.2 REVENUE ANALYSIS 742 17.26.3 SERVICE PORTFOLIO 743 17.26.4 RECENT DEVELOPMENTS 744 17.27 HELPWARE 745 17.27.1 COMPANY SNAPSHOT 745 17.27.2 SERVICES PORTFOLIO 745 17.27.3 RECENT DEVELOPMENTS 745 17.28 HUMANIA BPO 746 17.28.1 COMPANY SNAPSHOT 746 17.28.2 SERVICES PORTFOLIO 746 17.28.3 RECENT DEVELOPMENT 746 17.29 INTERSA 747 17.29.1 COMPANY SNAPSHOT 747 17.29.2 SERVICE PORTFOLIO 747 17.29.3 RECENT DEVELOPMENT 747 17.30 INTETICS INC. 748 17.30.1 COMPANY SNAPSHOT 748 17.30.2 SOLUTIONS PORTFOLIO 748 17.30.3 RECENT DEVELOPMENTS 749 17.31 INVENSIS TECHNOLOGIES PVT. LTD. 750 17.31.1 COMPANY SNAPSHOT 750 17.31.2 SERVICE PORTFOLIO 750 17.31.3 RECENT DEVELOPMENT 751 17.32 MEDITERRANEAN CONSULTING 752 17.32.1 COMPANY SNAPSHOT 752 17.32.2 SOLUTION PORTFOLIO 752 17.32.3 RECENT DEVELOPMENTS 753 17.33 NCR CORPORATION 754 17.33.1 COMPANY SNAPSHOT 754 17.33.2 REVENUE ANALYSIS 754 17.33.3 SERVICE PORTFOLIO 755 17.33.4 RECENT DEVELOPMENTS 755 17.34 NEWCO COMMUNICATIONS 756 17.34.1 COMPANY SNAPSHOT 756 17.34.2 SOLUTION PORTFOLIO 756 17.34.3 RECENT DEVELOPMENTS 757 17.35 NOVA BPO 758 17.35.1 COMPANY SNAPSHOT 758 17.35.2 SOLUTION PORTFOLIO 758 17.35.3 RECENT DEVELOPMENT 758 17.36 NTT DATA, INC. 759 17.36.1 COMPANY SNAPSHOT 759 17.36.2 REVENUE ANALYSIS 759 17.36.3 SERVICES PORTFOLIO 760 17.36.4 RECENT DEVELOPMENTS 760 17.37 OCTOPUS TECH 761 17.37.1 COMPANY SNAPSHOT 761 17.37.2 SERVICES PORTFOLIO 761 17.37.3 RECENT DEVELOPMENTS 762 17.38 OUTSOURCIA 763 17.38.1 COMPANY SNAPSHOT 763 17.38.2 SERVICE PORTFOLIO 763 17.38.3 RECENT DEVELOPMENT 764 17.39 PARERA CONSULTING GROUP SL 765 17.39.1 COMPANY SNAPSHOT 765 17.39.2 SOLUTION PORTFOLIO 765 17.39.3 RECENT DEVELOPMENT 765 17.40 PLAXONIC TECHNOLOGIES 766 17.40.1 COMPANY SNAPSHOT 766 17.40.2 SERVICE PORTFOLIO 766 17.40.3 RECENT DEVELOPMENT 767 17.41 QUARNSTOMR & VANG 768 17.41.1 COMPANY SNAPSHOT 768 17.41.2 SOLUTION PORTFOLIO 768 17.41.3 RECENT DEVELOPMENT 769 17.42 SODEXO 770 17.42.1 COMPANY SNAPSHOT 770 17.42.2 REVENUE ANALYSIS 770 17.42.3 SERVICE PORTFOLIO 771 17.42.4 RECENT DEVELOPMENTS 771 17.43 SUNTEC WEB SERVICES PVT. LTD. 772 17.43.1 COMPANY SNAPSHOT 772 17.43.2 SERVICE PORTFOLIO 772 17.43.3 RECENT DEVELOPMENTS 773 17.44 TATA CONSULTANCY SERVICES LIMITED 774 17.44.1 COMPANY SNAPSHOT 774 17.44.2 REVENUE ANALYSIS 774 17.44.3 SERVICE PORTFOLIO 775 17.44.4 RECENT DEVELOPMENTS 775 17.45 TDCX 776 17.45.1 COMPANY SNAPSHOT 776 17.45.2 REVENUE ANALYSIS 777 17.45.3 SERVICE PORTFOLIO 777 17.45.4 RECENT DEVELOPMENTS 778 17.46 TECH MAHINDRA LIMITED. 779 17.46.1 COMPANY SNAPSHOT 779 17.46.2 REVENUE ANALYSIS 779 17.46.3 SERVICE PORTFOLIO 780 17.46.4 RECENT DEVELOPMENTS 780 17.47 TRIA HORA 781 17.47.1 COMPANY SNAPSHOT 781 17.47.2 SERVICE PORTFOLIO 781 17.47.3 RECENT DEVELOPMENT 781 17.48 TRINITER 782 17.48.1 COMPANY SNAPSHOT 782 17.48.2 SERVICE PORTFOLIO 782 17.48.3 RECENT DEVELOPMENT 782 17.49 TTEC 783 17.49.1 COMPANY SNAPSHOT 783 17.49.2 REVENUE ANALYSIS 783 17.49.3 SERVICE PORTFOLIO 784 17.49.4 RECENT DEVELOPMENTS 784 17.50 UNISONO SOLUTIONS GROUP S.L. (ACQUIRED BY INTELICA GROUP) 786 17.50.1 COMPANY SNAPSHOT 786 17.50.2 SERVICE PORTFOLIO 786 17.50.3 RECENT DEVELOPMENT 786 17.51 UNITY COMMUNICATIONS 787 17.51.1 COMPANY SNAPSHOT 787 17.51.2 SERVICE PORTFOLIO 787 17.51.3 RECENT DEVELOPMENTS 787 17.52 WALLNER GROUP 788 17.52.1 COMPANY SNAPSHOT 788 17.52.2 SERVICE PORTFOLIO 788 17.53 WEBHELP 789 17.53.1 COMPANY SNAPSHOT 789 17.53.2 SOLUTION PORTFOLIO 789 17.53.3 RECENT DEVELOPMENTS 790 17.54 WIPRO LIMITED 791 17.54.1 COMPANY SNAPSHOT 791 17.54.2 REVENUE ANALYSIS 791 17.54.3 SERVICE PORTFOLIO 792 17.54.4 RECENT DEVELOPMENTS 793 17.55 WNS (HOLDINGS) LTD. 794 17.55.1 COMPANY SNAPSHOT 794 17.55.2 REVENUE ANALYSIS 795 17.55.3 SOLUTION PORTFOLIO 795 17.55.4 RECENT DEVELOPMENTS 796 17.56 XTERNA 797 17.56.1 COMPANY SNAPSHOT 797 17.56.2 SERVICE PORTFOLIO 797 17.56.3 RECENT DEVELOPMENT 797 18 QUESTIONNAIRE 798 19 RELATED REPORTS 803