Abstract
Summary
LPI (LP Information)' newest research report, the “CRM SaaS Industry Forecast” looks at past sales and reviews total world CRM SaaS sales in 2024, providing a comprehensive analysis by region and market sector of projected CRM SaaS sales for 2025 through 2031. With CRM SaaS sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world CRM SaaS industry.
This Insight Report provides a comprehensive analysis of the global CRM SaaS landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyzes the strategies of leading global companies with a focus on CRM SaaS portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global CRM SaaS market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for CRM SaaS and breaks down the forecast by type, by application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global CRM SaaS.
The global CRM SaaS market size is projected to grow from US$ million in 2024 to US$ million in 2031; it is expected to grow at a CAGR of % from 2025 to 2031.
United States market for CRM SaaS is estimated to increase from US$ million in 2024 to US$ million by 2031, at a CAGR of % from 2025 through 2031.
China market for CRM SaaS is estimated to increase from US$ million in 2024 to US$ million by 2031, at a CAGR of % from 2025 through 2031.
Europe market for CRM SaaS is estimated to increase from US$ million in 2024 to US$ million by 2031, at a CAGR of % from 2025 through 2031.
Global key CRM SaaS players cover Salesforce, HubSpot Sales Hub, ActiveCampaign, Zoho, Freshsales, Pipedrive, Monday.com, Thryv and Keap (Formerly Infusionsoft), etc. In terms of revenue, the global two largest companies occupied for a share nearly % in 2024.
This report presents a comprehensive overview, market shares, and growth opportunities of CRM SaaS market by product type, application, key players and key regions and countries.
Market Segmentation:
Segmentation by type
All in One
Standalone
Segmentation by application
Small and Micro Enterprises
Medium-sized Enterprise
Large Enterprise
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Salesforce
HubSpot Sales Hub
ActiveCampaign
Zoho
Freshsales
Pipedrive
Monday.com
Thryv
Keap (Formerly Infusionsoft)
SharpSpring
Copper
Pipeliner CRM
Zendesk Sell
Nimble
Dynamics 365 Sales
Nutshell
Less Annoying CRM
This Insight Report provides a comprehensive analysis of the global CRM SaaS landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyzes the strategies of leading global companies with a focus on CRM SaaS portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global CRM SaaS market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for CRM SaaS and breaks down the forecast by type, by application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global CRM SaaS.
The global CRM SaaS market size is projected to grow from US$ million in 2024 to US$ million in 2031; it is expected to grow at a CAGR of % from 2025 to 2031.
United States market for CRM SaaS is estimated to increase from US$ million in 2024 to US$ million by 2031, at a CAGR of % from 2025 through 2031.
China market for CRM SaaS is estimated to increase from US$ million in 2024 to US$ million by 2031, at a CAGR of % from 2025 through 2031.
Europe market for CRM SaaS is estimated to increase from US$ million in 2024 to US$ million by 2031, at a CAGR of % from 2025 through 2031.
Global key CRM SaaS players cover Salesforce, HubSpot Sales Hub, ActiveCampaign, Zoho, Freshsales, Pipedrive, Monday.com, Thryv and Keap (Formerly Infusionsoft), etc. In terms of revenue, the global two largest companies occupied for a share nearly % in 2024.
This report presents a comprehensive overview, market shares, and growth opportunities of CRM SaaS market by product type, application, key players and key regions and countries.
Market Segmentation:
Segmentation by type
All in One
Standalone
Segmentation by application
Small and Micro Enterprises
Medium-sized Enterprise
Large Enterprise
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Salesforce
HubSpot Sales Hub
ActiveCampaign
Zoho
Freshsales
Pipedrive
Monday.com
Thryv
Keap (Formerly Infusionsoft)
SharpSpring
Copper
Pipeliner CRM
Zendesk Sell
Nimble
Dynamics 365 Sales
Nutshell
Less Annoying CRM
Table of Contents
1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global CRM SaaS Market Size 2020-2031
2.1.2 CRM SaaS Market Size CAGR by Region 2020 VS 2024 VS 2031
2.2 CRM SaaS Segment by Type
2.2.1 All in One
2.2.2 Standalone
2.3 CRM SaaS Market Size by Type
2.3.1 CRM SaaS Market Size CAGR by Type (2020 VS 2024 VS 2031)
2.3.2 Global CRM SaaS Market Size Market Share by Type (2020-2025)
2.4 CRM SaaS Segment by Application
2.4.1 Small and Micro Enterprises
2.4.2 Medium-sized Enterprise
2.4.3 Large Enterprise
2.5 CRM SaaS Market Size by Application
2.5.1 CRM SaaS Market Size CAGR by Application (2020 VS 2024 VS 2031)
2.5.2 Global CRM SaaS Market Size Market Share by Application (2020-2025)
3 CRM SaaS Market Size by Player
3.1 CRM SaaS Market Size Market Share by Players
3.1.1 Global CRM SaaS Revenue by Players (2020-2025)
3.1.2 Global CRM SaaS Revenue Market Share by Players (2020-2025)
3.2 Global CRM SaaS Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2023-2025)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 CRM SaaS by Regions
4.1 CRM SaaS Market Size by Regions (2020-2025)
4.2 Americas CRM SaaS Market Size Growth (2020-2025)
4.3 APAC CRM SaaS Market Size Growth (2020-2025)
4.4 Europe CRM SaaS Market Size Growth (2020-2025)
4.5 Middle East & Africa CRM SaaS Market Size Growth (2020-2025)
5 Americas
5.1 Americas CRM SaaS Market Size by Country (2020-2025)
5.2 Americas CRM SaaS Market Size by Type (2020-2025)
5.3 Americas CRM SaaS Market Size by Application (2020-2025)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC CRM SaaS Market Size by Region (2020-2025)
6.2 APAC CRM SaaS Market Size by Type (2020-2025)
6.3 APAC CRM SaaS Market Size by Application (2020-2025)
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe CRM SaaS by Country (2020-2025)
7.2 Europe CRM SaaS Market Size by Type (2020-2025)
7.3 Europe CRM SaaS Market Size by Application (2020-2025)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa CRM SaaS by Region (2020-2025)
8.2 Middle East & Africa CRM SaaS Market Size by Type (2020-2025)
8.3 Middle East & Africa CRM SaaS Market Size by Application (2020-2025)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global CRM SaaS Market Forecast
10.1 Global CRM SaaS Forecast by Regions (2026-2031)
10.1.1 Global CRM SaaS Forecast by Regions (2026-2031)
10.1.2 Americas CRM SaaS Forecast
10.1.3 APAC CRM SaaS Forecast
10.1.4 Europe CRM SaaS Forecast
10.1.5 Middle East & Africa CRM SaaS Forecast
10.2 Americas CRM SaaS Forecast by Country (2026-2031)
10.2.1 United States CRM SaaS Market Forecast
10.2.2 Canada CRM SaaS Market Forecast
10.2.3 Mexico CRM SaaS Market Forecast
10.2.4 Brazil CRM SaaS Market Forecast
10.3 APAC CRM SaaS Forecast by Region (2026-2031)
10.3.1 China CRM SaaS Market Forecast
10.3.2 Japan CRM SaaS Market Forecast
10.3.3 Korea CRM SaaS Market Forecast
10.3.4 Southeast Asia CRM SaaS Market Forecast
10.3.5 India CRM SaaS Market Forecast
10.3.6 Australia CRM SaaS Market Forecast
10.4 Europe CRM SaaS Forecast by Country (2026-2031)
10.4.1 Germany CRM SaaS Market Forecast
10.4.2 France CRM SaaS Market Forecast
10.4.3 UK CRM SaaS Market Forecast
10.4.4 Italy CRM SaaS Market Forecast
10.4.5 Russia CRM SaaS Market Forecast
10.5 Middle East & Africa CRM SaaS Forecast by Region (2026-2031)
10.5.1 Egypt CRM SaaS Market Forecast
10.5.2 South Africa CRM SaaS Market Forecast
10.5.3 Israel CRM SaaS Market Forecast
10.5.4 Turkey CRM SaaS Market Forecast
10.5.5 GCC Countries CRM SaaS Market Forecast
10.6 Global CRM SaaS Forecast by Type (2026-2031)
10.7 Global CRM SaaS Forecast by Application (2026-2031)
11 Key Players Analysis
11.1 Salesforce
11.1.1 Salesforce Company Information
11.1.2 Salesforce CRM SaaS Product Offered
11.1.3 Salesforce CRM SaaS Revenue, Gross Margin and Market Share (2020-2025)
11.1.4 Salesforce Main Business Overview
11.1.5 Salesforce Latest Developments
11.2 HubSpot Sales Hub
11.2.1 HubSpot Sales Hub Company Information
11.2.2 HubSpot Sales Hub CRM SaaS Product Offered
11.2.3 HubSpot Sales Hub CRM SaaS Revenue, Gross Margin and Market Share (2020-2025)
11.2.4 HubSpot Sales Hub Main Business Overview
11.2.5 HubSpot Sales Hub Latest Developments
11.3 ActiveCampaign
11.3.1 ActiveCampaign Company Information
11.3.2 ActiveCampaign CRM SaaS Product Offered
11.3.3 ActiveCampaign CRM SaaS Revenue, Gross Margin and Market Share (2020-2025)
11.3.4 ActiveCampaign Main Business Overview
11.3.5 ActiveCampaign Latest Developments
11.4 Zoho
11.4.1 Zoho Company Information
11.4.2 Zoho CRM SaaS Product Offered
11.4.3 Zoho CRM SaaS Revenue, Gross Margin and Market Share (2020-2025)
11.4.4 Zoho Main Business Overview
11.4.5 Zoho Latest Developments
11.5 Freshsales
11.5.1 Freshsales Company Information
11.5.2 Freshsales CRM SaaS Product Offered
11.5.3 Freshsales CRM SaaS Revenue, Gross Margin and Market Share (2020-2025)
11.5.4 Freshsales Main Business Overview
11.5.5 Freshsales Latest Developments
11.6 Pipedrive
11.6.1 Pipedrive Company Information
11.6.2 Pipedrive CRM SaaS Product Offered
11.6.3 Pipedrive CRM SaaS Revenue, Gross Margin and Market Share (2020-2025)
11.6.4 Pipedrive Main Business Overview
11.6.5 Pipedrive Latest Developments
11.7 Monday.com
11.7.1 Monday.com Company Information
11.7.2 Monday.com CRM SaaS Product Offered
11.7.3 Monday.com CRM SaaS Revenue, Gross Margin and Market Share (2020-2025)
11.7.4 Monday.com Main Business Overview
11.7.5 Monday.com Latest Developments
11.8 Thryv
11.8.1 Thryv Company Information
11.8.2 Thryv CRM SaaS Product Offered
11.8.3 Thryv CRM SaaS Revenue, Gross Margin and Market Share (2020-2025)
11.8.4 Thryv Main Business Overview
11.8.5 Thryv Latest Developments
11.9 Keap (Formerly Infusionsoft)
11.9.1 Keap (Formerly Infusionsoft) Company Information
11.9.2 Keap (Formerly Infusionsoft) CRM SaaS Product Offered
11.9.3 Keap (Formerly Infusionsoft) CRM SaaS Revenue, Gross Margin and Market Share (2020-2025)
11.9.4 Keap (Formerly Infusionsoft) Main Business Overview
11.9.5 Keap (Formerly Infusionsoft) Latest Developments
11.10 SharpSpring
11.10.1 SharpSpring Company Information
11.10.2 SharpSpring CRM SaaS Product Offered
11.10.3 SharpSpring CRM SaaS Revenue, Gross Margin and Market Share (2020-2025)
11.10.4 SharpSpring Main Business Overview
11.10.5 SharpSpring Latest Developments
11.11 Copper
11.11.1 Copper Company Information
11.11.2 Copper CRM SaaS Product Offered
11.11.3 Copper CRM SaaS Revenue, Gross Margin and Market Share (2020-2025)
11.11.4 Copper Main Business Overview
11.11.5 Copper Latest Developments
11.12 Pipeliner CRM
11.12.1 Pipeliner CRM Company Information
11.12.2 Pipeliner CRM CRM SaaS Product Offered
11.12.3 Pipeliner CRM CRM SaaS Revenue, Gross Margin and Market Share (2020-2025)
11.12.4 Pipeliner CRM Main Business Overview
11.12.5 Pipeliner CRM Latest Developments
11.13 Zendesk Sell
11.13.1 Zendesk Sell Company Information
11.13.2 Zendesk Sell CRM SaaS Product Offered
11.13.3 Zendesk Sell CRM SaaS Revenue, Gross Margin and Market Share (2020-2025)
11.13.4 Zendesk Sell Main Business Overview
11.13.5 Zendesk Sell Latest Developments
11.14 Nimble
11.14.1 Nimble Company Information
11.14.2 Nimble CRM SaaS Product Offered
11.14.3 Nimble CRM SaaS Revenue, Gross Margin and Market Share (2020-2025)
11.14.4 Nimble Main Business Overview
11.14.5 Nimble Latest Developments
11.15 Dynamics 365 Sales
11.15.1 Dynamics 365 Sales Company Information
11.15.2 Dynamics 365 Sales CRM SaaS Product Offered
11.15.3 Dynamics 365 Sales CRM SaaS Revenue, Gross Margin and Market Share (2020-2025)
11.15.4 Dynamics 365 Sales Main Business Overview
11.15.5 Dynamics 365 Sales Latest Developments
11.16 Nutshell
11.16.1 Nutshell Company Information
11.16.2 Nutshell CRM SaaS Product Offered
11.16.3 Nutshell CRM SaaS Revenue, Gross Margin and Market Share (2020-2025)
11.16.4 Nutshell Main Business Overview
11.16.5 Nutshell Latest Developments
11.17 Less Annoying CRM
11.17.1 Less Annoying CRM Company Information
11.17.2 Less Annoying CRM CRM SaaS Product Offered
11.17.3 Less Annoying CRM CRM SaaS Revenue, Gross Margin and Market Share (2020-2025)
11.17.4 Less Annoying CRM Main Business Overview
11.17.5 Less Annoying CRM Latest Developments
12 Research Findings and Conclusion