Digital customer service platforms enable businesses to provide customer support across multiple digital communication channels, such as email, messaging, web portals, chat, and social media. At their core, these solutions act as a company’s help desk by aggregating customer inquiries and assigning them as tickets to customer support agents for prompt service. In addition to creating tickets from customer emails and portals, digital customer service platforms include features of live chat software, allowing customer service representatives to engage with website visitors in real time. Since many customers may try to solve an issue on their own before contacting the customer support department, digital customer service platforms provide features of customer self-service software. These features empower customers to access information or complete tasks without the assistance of a customer representative. Many platforms offer the ability to create a branded knowledge base where customers can view content such as articles or tutorials to troubleshoot common questions about a company’s products or services. Features of chatbots software and artificial intelligence (AI) may also be incorporated to automate responses to frequently asked questions (FAQs) or to assist customers with routine tasks.
LPI (LP Information)' newest research report, the “Digital Customer Service Platform Industry Forecast” looks at past sales and reviews total world Digital Customer Service Platform sales in 2022, providing a comprehensive analysis by region and market sector of projected Digital Customer Service Platform sales for 2023 through 2029. With Digital Customer Service Platform sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Digital Customer Service Platform industry.
This Insight Report provides a comprehensive analysis of the global Digital Customer Service Platform landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyzes the strategies of leading global companies with a focus on Digital Customer Service Platform portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Digital Customer Service Platform market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Digital Customer Service Platform and breaks down the forecast by type, by application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Digital Customer Service Platform.
The global Digital Customer Service Platform market size is projected to grow from US$ million in 2022 to US$ million in 2029; it is expected to grow at a CAGR of % from 2023 to 2029.
United States market for Digital Customer Service Platform is estimated to increase from US$ million in 2022 to US$ million by 2029, at a CAGR of % from 2023 through 2029.
China market for Digital Customer Service Platform is estimated to increase from US$ million in 2022 to US$ million by 2029, at a CAGR of % from 2023 through 2029.
Europe market for Digital Customer Service Platform is estimated to increase from US$ million in 2022 to US$ million by 2029, at a CAGR of % from 2023 through 2029.
Global key Digital Customer Service Platform players cover Zendesk, Zoho Corporation, Intercom, HubSpot, Freshworks, Gladly, QualityUnit, Salesforce and Help Scout, etc. In terms of revenue, the global two largest companies occupied for a share nearly % in 2022.
This report presents a comprehensive overview, market shares, and growth opportunities of Digital Customer Service Platform market by product type, application, key players and key regions and countries.
Market Segmentation:
Segmentation by type
Cloud Based
On Premises
Segmentation by application
Large Enterprises
SMEs
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Zendesk
Zoho Corporation
Intercom
HubSpot
Freshworks
Gladly
QualityUnit
Salesforce
Help Scout
GoDaddy
Kustomer
Gorgias
Wix
Helpshift
Saas Labs
Sprinklr
Richpanel
Crisp
LiveHelpNow
RingCentral
HappyFox
Zowie.ai
ProProfs
Acquire
Glia
ServiceNow
Oracle
ESW Capital
Deskpro
UseResponse

1 Scope of the Report 1.1 Market Introduction 1.2 Years Considered 1.3 Research Objectives 1.4 Market Research Methodology 1.5 Research Process and Data Source 1.6 Economic Indicators 1.7 Currency Considered 1.8 Market Estimation Caveats 2 Executive Summary 2.1 World Market Overview 2.1.1 Global Digital Customer Service Platform Market Size 2018-2029 2.1.2 Digital Customer Service Platform Market Size CAGR by Region 2018 VS 2022 VS 2029 2.2 Digital Customer Service Platform Segment by Type 2.2.1 Cloud Based 2.2.2 On Premises 2.3 Digital Customer Service Platform Market Size by Type 2.3.1 Digital Customer Service Platform Market Size CAGR by Type (2018 VS 2022 VS 2029) 2.3.2 Global Digital Customer Service Platform Market Size Market Share by Type (2018-2023) 2.4 Digital Customer Service Platform Segment by Application 2.4.1 Large Enterprises 2.4.2 SMEs 2.5 Digital Customer Service Platform Market Size by Application 2.5.1 Digital Customer Service Platform Market Size CAGR by Application (2018 VS 2022 VS 2029) 2.5.2 Global Digital Customer Service Platform Market Size Market Share by Application (2018-2023) 3 Digital Customer Service Platform Market Size by Player 3.1 Digital Customer Service Platform Market Size Market Share by Players 3.1.1 Global Digital Customer Service Platform Revenue by Players (2018-2023) 3.1.2 Global Digital Customer Service Platform Revenue Market Share by Players (2018-2023) 3.2 Global Digital Customer Service Platform Key Players Head office and Products Offered 3.3 Market Concentration Rate Analysis 3.3.1 Competition Landscape Analysis 3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2021-2023) 3.4 New Products and Potential Entrants 3.5 Mergers & Acquisitions, Expansion 4 Digital Customer Service Platform by Regions 4.1 Digital Customer Service Platform Market Size by Regions (2018-2023) 4.2 Americas Digital Customer Service Platform Market Size Growth (2018-2023) 4.3 APAC Digital Customer Service Platform Market Size Growth (2018-2023) 4.4 Europe Digital Customer Service Platform Market Size Growth (2018-2023) 4.5 Middle East & Africa Digital Customer Service Platform Market Size Growth (2018-2023) 5 Americas 5.1 Americas Digital Customer Service Platform Market Size by Country (2018-2023) 5.2 Americas Digital Customer Service Platform Market Size by Type (2018-2023) 5.3 Americas Digital Customer Service Platform Market Size by Application (2018-2023) 5.4 United States 5.5 Canada 5.6 Mexico 5.7 Brazil 6 APAC 6.1 APAC Digital Customer Service Platform Market Size by Region (2018-2023) 6.2 APAC Digital Customer Service Platform Market Size by Type (2018-2023) 6.3 APAC Digital Customer Service Platform Market Size by Application (2018-2023) 6.4 China 6.5 Japan 6.6 Korea 6.7 Southeast Asia 6.8 India 6.9 Australia 7 Europe 7.1 Europe Digital Customer Service Platform by Country (2018-2023) 7.2 Europe Digital Customer Service Platform Market Size by Type (2018-2023) 7.3 Europe Digital Customer Service Platform Market Size by Application (2018-2023) 7.4 Germany 7.5 France 7.6 UK 7.7 Italy 7.8 Russia 8 Middle East & Africa 8.1 Middle East & Africa Digital Customer Service Platform by Region (2018-2023) 8.2 Middle East & Africa Digital Customer Service Platform Market Size by Type (2018-2023) 8.3 Middle East & Africa Digital Customer Service Platform Market Size by Application (2018-2023) 8.4 Egypt 8.5 South Africa 8.6 Israel 8.7 Turkey 8.8 GCC Countries 9 Market Drivers, Challenges and Trends 9.1 Market Drivers & Growth Opportunities 9.2 Market Challenges & Risks 9.3 Industry Trends 10 Global Digital Customer Service Platform Market Forecast 10.1 Global Digital Customer Service Platform Forecast by Regions (2024-2029) 10.1.1 Global Digital Customer Service Platform Forecast by Regions (2024-2029) 10.1.2 Americas Digital Customer Service Platform Forecast 10.1.3 APAC Digital Customer Service Platform Forecast 10.1.4 Europe Digital Customer Service Platform Forecast 10.1.5 Middle East & Africa Digital Customer Service Platform Forecast 10.2 Americas Digital Customer Service Platform Forecast by Country (2024-2029) 10.2.1 United States Digital Customer Service Platform Market Forecast 10.2.2 Canada Digital Customer Service Platform Market Forecast 10.2.3 Mexico Digital Customer Service Platform Market Forecast 10.2.4 Brazil Digital Customer Service Platform Market Forecast 10.3 APAC Digital Customer Service Platform Forecast by Region (2024-2029) 10.3.1 China Digital Customer Service Platform Market Forecast 10.3.2 Japan Digital Customer Service Platform Market Forecast 10.3.3 Korea Digital Customer Service Platform Market Forecast 10.3.4 Southeast Asia Digital Customer Service Platform Market Forecast 10.3.5 India Digital Customer Service Platform Market Forecast 10.3.6 Australia Digital Customer Service Platform Market Forecast 10.4 Europe Digital Customer Service Platform Forecast by Country (2024-2029) 10.4.1 Germany Digital Customer Service Platform Market Forecast 10.4.2 France Digital Customer Service Platform Market Forecast 10.4.3 UK Digital Customer Service Platform Market Forecast 10.4.4 Italy Digital Customer Service Platform Market Forecast 10.4.5 Russia Digital Customer Service Platform Market Forecast 10.5 Middle East & Africa Digital Customer Service Platform Forecast by Region (2024-2029) 10.5.1 Egypt Digital Customer Service Platform Market Forecast 10.5.2 South Africa Digital Customer Service Platform Market Forecast 10.5.3 Israel Digital Customer Service Platform Market Forecast 10.5.4 Turkey Digital Customer Service Platform Market Forecast 10.5.5 GCC Countries Digital Customer Service Platform Market Forecast 10.6 Global Digital Customer Service Platform Forecast by Type (2024-2029) 10.7 Global Digital Customer Service Platform Forecast by Application (2024-2029) 11 Key Players Analysis 11.1 Zendesk 11.1.1 Zendesk Company Information 11.1.2 Zendesk Digital Customer Service Platform Product Offered 11.1.3 Zendesk Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.1.4 Zendesk Main Business Overview 11.1.5 Zendesk Latest Developments 11.2 Zoho Corporation 11.2.1 Zoho Corporation Company Information 11.2.2 Zoho Corporation Digital Customer Service Platform Product Offered 11.2.3 Zoho Corporation Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.2.4 Zoho Corporation Main Business Overview 11.2.5 Zoho Corporation Latest Developments 11.3 Intercom 11.3.1 Intercom Company Information 11.3.2 Intercom Digital Customer Service Platform Product Offered 11.3.3 Intercom Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.3.4 Intercom Main Business Overview 11.3.5 Intercom Latest Developments 11.4 HubSpot 11.4.1 HubSpot Company Information 11.4.2 HubSpot Digital Customer Service Platform Product Offered 11.4.3 HubSpot Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.4.4 HubSpot Main Business Overview 11.4.5 HubSpot Latest Developments 11.5 Freshworks 11.5.1 Freshworks Company Information 11.5.2 Freshworks Digital Customer Service Platform Product Offered 11.5.3 Freshworks Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.5.4 Freshworks Main Business Overview 11.5.5 Freshworks Latest Developments 11.6 Gladly 11.6.1 Gladly Company Information 11.6.2 Gladly Digital Customer Service Platform Product Offered 11.6.3 Gladly Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.6.4 Gladly Main Business Overview 11.6.5 Gladly Latest Developments 11.7 QualityUnit 11.7.1 QualityUnit Company Information 11.7.2 QualityUnit Digital Customer Service Platform Product Offered 11.7.3 QualityUnit Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.7.4 QualityUnit Main Business Overview 11.7.5 QualityUnit Latest Developments 11.8 Salesforce 11.8.1 Salesforce Company Information 11.8.2 Salesforce Digital Customer Service Platform Product Offered 11.8.3 Salesforce Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.8.4 Salesforce Main Business Overview 11.8.5 Salesforce Latest Developments 11.9 Help Scout 11.9.1 Help Scout Company Information 11.9.2 Help Scout Digital Customer Service Platform Product Offered 11.9.3 Help Scout Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.9.4 Help Scout Main Business Overview 11.9.5 Help Scout Latest Developments 11.10 GoDaddy 11.10.1 GoDaddy Company Information 11.10.2 GoDaddy Digital Customer Service Platform Product Offered 11.10.3 GoDaddy Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.10.4 GoDaddy Main Business Overview 11.10.5 GoDaddy Latest Developments 11.11 Kustomer 11.11.1 Kustomer Company Information 11.11.2 Kustomer Digital Customer Service Platform Product Offered 11.11.3 Kustomer Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.11.4 Kustomer Main Business Overview 11.11.5 Kustomer Latest Developments 11.12 Gorgias 11.12.1 Gorgias Company Information 11.12.2 Gorgias Digital Customer Service Platform Product Offered 11.12.3 Gorgias Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.12.4 Gorgias Main Business Overview 11.12.5 Gorgias Latest Developments 11.13 Wix 11.13.1 Wix Company Information 11.13.2 Wix Digital Customer Service Platform Product Offered 11.13.3 Wix Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.13.4 Wix Main Business Overview 11.13.5 Wix Latest Developments 11.14 Helpshift 11.14.1 Helpshift Company Information 11.14.2 Helpshift Digital Customer Service Platform Product Offered 11.14.3 Helpshift Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.14.4 Helpshift Main Business Overview 11.14.5 Helpshift Latest Developments 11.15 Saas Labs 11.15.1 Saas Labs Company Information 11.15.2 Saas Labs Digital Customer Service Platform Product Offered 11.15.3 Saas Labs Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.15.4 Saas Labs Main Business Overview 11.15.5 Saas Labs Latest Developments 11.16 Sprinklr 11.16.1 Sprinklr Company Information 11.16.2 Sprinklr Digital Customer Service Platform Product Offered 11.16.3 Sprinklr Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.16.4 Sprinklr Main Business Overview 11.16.5 Sprinklr Latest Developments 11.17 Richpanel 11.17.1 Richpanel Company Information 11.17.2 Richpanel Digital Customer Service Platform Product Offered 11.17.3 Richpanel Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.17.4 Richpanel Main Business Overview 11.17.5 Richpanel Latest Developments 11.18 Crisp 11.18.1 Crisp Company Information 11.18.2 Crisp Digital Customer Service Platform Product Offered 11.18.3 Crisp Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.18.4 Crisp Main Business Overview 11.18.5 Crisp Latest Developments 11.19 LiveHelpNow 11.19.1 LiveHelpNow Company Information 11.19.2 LiveHelpNow Digital Customer Service Platform Product Offered 11.19.3 LiveHelpNow Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.19.4 LiveHelpNow Main Business Overview 11.19.5 LiveHelpNow Latest Developments 11.20 RingCentral 11.20.1 RingCentral Company Information 11.20.2 RingCentral Digital Customer Service Platform Product Offered 11.20.3 RingCentral Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.20.4 RingCentral Main Business Overview 11.20.5 RingCentral Latest Developments 11.21 HappyFox 11.21.1 HappyFox Company Information 11.21.2 HappyFox Digital Customer Service Platform Product Offered 11.21.3 HappyFox Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.21.4 HappyFox Main Business Overview 11.21.5 HappyFox Latest Developments 11.22 Zowie.ai 11.22.1 Zowie.ai Company Information 11.22.2 Zowie.ai Digital Customer Service Platform Product Offered 11.22.3 Zowie.ai Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.22.4 Zowie.ai Main Business Overview 11.22.5 Zowie.ai Latest Developments 11.23 ProProfs 11.23.1 ProProfs Company Information 11.23.2 ProProfs Digital Customer Service Platform Product Offered 11.23.3 ProProfs Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.23.4 ProProfs Main Business Overview 11.23.5 ProProfs Latest Developments 11.24 Acquire 11.24.1 Acquire Company Information 11.24.2 Acquire Digital Customer Service Platform Product Offered 11.24.3 Acquire Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.24.4 Acquire Main Business Overview 11.24.5 Acquire Latest Developments 11.25 Glia 11.25.1 Glia Company Information 11.25.2 Glia Digital Customer Service Platform Product Offered 11.25.3 Glia Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.25.4 Glia Main Business Overview 11.25.5 Glia Latest Developments 11.26 ServiceNow 11.26.1 ServiceNow Company Information 11.26.2 ServiceNow Digital Customer Service Platform Product Offered 11.26.3 ServiceNow Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.26.4 ServiceNow Main Business Overview 11.26.5 ServiceNow Latest Developments 11.27 Oracle 11.27.1 Oracle Company Information 11.27.2 Oracle Digital Customer Service Platform Product Offered 11.27.3 Oracle Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.27.4 Oracle Main Business Overview 11.27.5 Oracle Latest Developments 11.28 ESW Capital 11.28.1 ESW Capital Company Information 11.28.2 ESW Capital Digital Customer Service Platform Product Offered 11.28.3 ESW Capital Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.28.4 ESW Capital Main Business Overview 11.28.5 ESW Capital Latest Developments 11.29 Deskpro 11.29.1 Deskpro Company Information 11.29.2 Deskpro Digital Customer Service Platform Product Offered 11.29.3 Deskpro Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.29.4 Deskpro Main Business Overview 11.29.5 Deskpro Latest Developments 11.30 UseResponse 11.30.1 UseResponse Company Information 11.30.2 UseResponse Digital Customer Service Platform Product Offered 11.30.3 UseResponse Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023) 11.30.4 UseResponse Main Business Overview 11.30.5 UseResponse Latest Developments 12 Research Findings and Conclusion