Abstract
Summary
Digital customer service platforms enable businesses to provide customer support across multiple digital communication channels, such as email, messaging, web portals, chat, and social media. At their core, these solutions act as a company’s help desk by aggregating customer inquiries and assigning them as tickets to customer support agents for prompt service. In addition to creating tickets from customer emails and portals, digital customer service platforms include features of live chat software, allowing customer service representatives to engage with website visitors in real time. Since many customers may try to solve an issue on their own before contacting the customer support department, digital customer service platforms provide features of customer self-service software. These features empower customers to access information or complete tasks without the assistance of a customer representative. Many platforms offer the ability to create a branded knowledge base where customers can view content such as articles or tutorials to troubleshoot common questions about a company’s products or services. Features of chatbots software and artificial intelligence (AI) may also be incorporated to automate responses to frequently asked questions (FAQs) or to assist customers with routine tasks.
LPI (LP Information)' newest research report, the “Digital Customer Service Platform Industry Forecast” looks at past sales and reviews total world Digital Customer Service Platform sales in 2022, providing a comprehensive analysis by region and market sector of projected Digital Customer Service Platform sales for 2023 through 2029. With Digital Customer Service Platform sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Digital Customer Service Platform industry.
This Insight Report provides a comprehensive analysis of the global Digital Customer Service Platform landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyzes the strategies of leading global companies with a focus on Digital Customer Service Platform portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Digital Customer Service Platform market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Digital Customer Service Platform and breaks down the forecast by type, by application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Digital Customer Service Platform.
The global Digital Customer Service Platform market size is projected to grow from US$ million in 2022 to US$ million in 2029; it is expected to grow at a CAGR of % from 2023 to 2029.
United States market for Digital Customer Service Platform is estimated to increase from US$ million in 2022 to US$ million by 2029, at a CAGR of % from 2023 through 2029.
China market for Digital Customer Service Platform is estimated to increase from US$ million in 2022 to US$ million by 2029, at a CAGR of % from 2023 through 2029.
Europe market for Digital Customer Service Platform is estimated to increase from US$ million in 2022 to US$ million by 2029, at a CAGR of % from 2023 through 2029.
Global key Digital Customer Service Platform players cover Zendesk, Zoho Corporation, Intercom, HubSpot, Freshworks, Gladly, QualityUnit, Salesforce and Help Scout, etc. In terms of revenue, the global two largest companies occupied for a share nearly % in 2022.
This report presents a comprehensive overview, market shares, and growth opportunities of Digital Customer Service Platform market by product type, application, key players and key regions and countries.
Market Segmentation:
Segmentation by type
Cloud Based
On Premises
Segmentation by application
Large Enterprises
SMEs
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Zendesk
Zoho Corporation
Intercom
HubSpot
Freshworks
Gladly
QualityUnit
Salesforce
Help Scout
GoDaddy
Kustomer
Gorgias
Wix
Helpshift
Saas Labs
Sprinklr
Richpanel
Crisp
LiveHelpNow
RingCentral
HappyFox
Zowie.ai
ProProfs
Acquire
Glia
ServiceNow
Oracle
ESW Capital
Deskpro
UseResponse
LPI (LP Information)' newest research report, the “Digital Customer Service Platform Industry Forecast” looks at past sales and reviews total world Digital Customer Service Platform sales in 2022, providing a comprehensive analysis by region and market sector of projected Digital Customer Service Platform sales for 2023 through 2029. With Digital Customer Service Platform sales broken down by region, market sector and sub-sector, this report provides a detailed analysis in US$ millions of the world Digital Customer Service Platform industry.
This Insight Report provides a comprehensive analysis of the global Digital Customer Service Platform landscape and highlights key trends related to product segmentation, company formation, revenue, and market share, latest development, and M&A activity. This report also analyzes the strategies of leading global companies with a focus on Digital Customer Service Platform portfolios and capabilities, market entry strategies, market positions, and geographic footprints, to better understand these firms’ unique position in an accelerating global Digital Customer Service Platform market.
This Insight Report evaluates the key market trends, drivers, and affecting factors shaping the global outlook for Digital Customer Service Platform and breaks down the forecast by type, by application, geography, and market size to highlight emerging pockets of opportunity. With a transparent methodology based on hundreds of bottom-up qualitative and quantitative market inputs, this study forecast offers a highly nuanced view of the current state and future trajectory in the global Digital Customer Service Platform.
The global Digital Customer Service Platform market size is projected to grow from US$ million in 2022 to US$ million in 2029; it is expected to grow at a CAGR of % from 2023 to 2029.
United States market for Digital Customer Service Platform is estimated to increase from US$ million in 2022 to US$ million by 2029, at a CAGR of % from 2023 through 2029.
China market for Digital Customer Service Platform is estimated to increase from US$ million in 2022 to US$ million by 2029, at a CAGR of % from 2023 through 2029.
Europe market for Digital Customer Service Platform is estimated to increase from US$ million in 2022 to US$ million by 2029, at a CAGR of % from 2023 through 2029.
Global key Digital Customer Service Platform players cover Zendesk, Zoho Corporation, Intercom, HubSpot, Freshworks, Gladly, QualityUnit, Salesforce and Help Scout, etc. In terms of revenue, the global two largest companies occupied for a share nearly % in 2022.
This report presents a comprehensive overview, market shares, and growth opportunities of Digital Customer Service Platform market by product type, application, key players and key regions and countries.
Market Segmentation:
Segmentation by type
Cloud Based
On Premises
Segmentation by application
Large Enterprises
SMEs
This report also splits the market by region:
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries
The below companies that are profiled have been selected based on inputs gathered from primary experts and analyzing the company's coverage, product portfolio, its market penetration.
Zendesk
Zoho Corporation
Intercom
HubSpot
Freshworks
Gladly
QualityUnit
Salesforce
Help Scout
GoDaddy
Kustomer
Gorgias
Wix
Helpshift
Saas Labs
Sprinklr
Richpanel
Crisp
LiveHelpNow
RingCentral
HappyFox
Zowie.ai
ProProfs
Acquire
Glia
ServiceNow
Oracle
ESW Capital
Deskpro
UseResponse
Table of Contents
1 Scope of the Report
1.1 Market Introduction
1.2 Years Considered
1.3 Research Objectives
1.4 Market Research Methodology
1.5 Research Process and Data Source
1.6 Economic Indicators
1.7 Currency Considered
1.8 Market Estimation Caveats
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Digital Customer Service Platform Market Size 2018-2029
2.1.2 Digital Customer Service Platform Market Size CAGR by Region 2018 VS 2022 VS 2029
2.2 Digital Customer Service Platform Segment by Type
2.2.1 Cloud Based
2.2.2 On Premises
2.3 Digital Customer Service Platform Market Size by Type
2.3.1 Digital Customer Service Platform Market Size CAGR by Type (2018 VS 2022 VS 2029)
2.3.2 Global Digital Customer Service Platform Market Size Market Share by Type (2018-2023)
2.4 Digital Customer Service Platform Segment by Application
2.4.1 Large Enterprises
2.4.2 SMEs
2.5 Digital Customer Service Platform Market Size by Application
2.5.1 Digital Customer Service Platform Market Size CAGR by Application (2018 VS 2022 VS 2029)
2.5.2 Global Digital Customer Service Platform Market Size Market Share by Application (2018-2023)
3 Digital Customer Service Platform Market Size by Player
3.1 Digital Customer Service Platform Market Size Market Share by Players
3.1.1 Global Digital Customer Service Platform Revenue by Players (2018-2023)
3.1.2 Global Digital Customer Service Platform Revenue Market Share by Players (2018-2023)
3.2 Global Digital Customer Service Platform Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) & (2021-2023)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
4 Digital Customer Service Platform by Regions
4.1 Digital Customer Service Platform Market Size by Regions (2018-2023)
4.2 Americas Digital Customer Service Platform Market Size Growth (2018-2023)
4.3 APAC Digital Customer Service Platform Market Size Growth (2018-2023)
4.4 Europe Digital Customer Service Platform Market Size Growth (2018-2023)
4.5 Middle East & Africa Digital Customer Service Platform Market Size Growth (2018-2023)
5 Americas
5.1 Americas Digital Customer Service Platform Market Size by Country (2018-2023)
5.2 Americas Digital Customer Service Platform Market Size by Type (2018-2023)
5.3 Americas Digital Customer Service Platform Market Size by Application (2018-2023)
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Brazil
6 APAC
6.1 APAC Digital Customer Service Platform Market Size by Region (2018-2023)
6.2 APAC Digital Customer Service Platform Market Size by Type (2018-2023)
6.3 APAC Digital Customer Service Platform Market Size by Application (2018-2023)
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
7 Europe
7.1 Europe Digital Customer Service Platform by Country (2018-2023)
7.2 Europe Digital Customer Service Platform Market Size by Type (2018-2023)
7.3 Europe Digital Customer Service Platform Market Size by Application (2018-2023)
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
8 Middle East & Africa
8.1 Middle East & Africa Digital Customer Service Platform by Region (2018-2023)
8.2 Middle East & Africa Digital Customer Service Platform Market Size by Type (2018-2023)
8.3 Middle East & Africa Digital Customer Service Platform Market Size by Application (2018-2023)
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
9 Market Drivers, Challenges and Trends
9.1 Market Drivers & Growth Opportunities
9.2 Market Challenges & Risks
9.3 Industry Trends
10 Global Digital Customer Service Platform Market Forecast
10.1 Global Digital Customer Service Platform Forecast by Regions (2024-2029)
10.1.1 Global Digital Customer Service Platform Forecast by Regions (2024-2029)
10.1.2 Americas Digital Customer Service Platform Forecast
10.1.3 APAC Digital Customer Service Platform Forecast
10.1.4 Europe Digital Customer Service Platform Forecast
10.1.5 Middle East & Africa Digital Customer Service Platform Forecast
10.2 Americas Digital Customer Service Platform Forecast by Country (2024-2029)
10.2.1 United States Digital Customer Service Platform Market Forecast
10.2.2 Canada Digital Customer Service Platform Market Forecast
10.2.3 Mexico Digital Customer Service Platform Market Forecast
10.2.4 Brazil Digital Customer Service Platform Market Forecast
10.3 APAC Digital Customer Service Platform Forecast by Region (2024-2029)
10.3.1 China Digital Customer Service Platform Market Forecast
10.3.2 Japan Digital Customer Service Platform Market Forecast
10.3.3 Korea Digital Customer Service Platform Market Forecast
10.3.4 Southeast Asia Digital Customer Service Platform Market Forecast
10.3.5 India Digital Customer Service Platform Market Forecast
10.3.6 Australia Digital Customer Service Platform Market Forecast
10.4 Europe Digital Customer Service Platform Forecast by Country (2024-2029)
10.4.1 Germany Digital Customer Service Platform Market Forecast
10.4.2 France Digital Customer Service Platform Market Forecast
10.4.3 UK Digital Customer Service Platform Market Forecast
10.4.4 Italy Digital Customer Service Platform Market Forecast
10.4.5 Russia Digital Customer Service Platform Market Forecast
10.5 Middle East & Africa Digital Customer Service Platform Forecast by Region (2024-2029)
10.5.1 Egypt Digital Customer Service Platform Market Forecast
10.5.2 South Africa Digital Customer Service Platform Market Forecast
10.5.3 Israel Digital Customer Service Platform Market Forecast
10.5.4 Turkey Digital Customer Service Platform Market Forecast
10.5.5 GCC Countries Digital Customer Service Platform Market Forecast
10.6 Global Digital Customer Service Platform Forecast by Type (2024-2029)
10.7 Global Digital Customer Service Platform Forecast by Application (2024-2029)
11 Key Players Analysis
11.1 Zendesk
11.1.1 Zendesk Company Information
11.1.2 Zendesk Digital Customer Service Platform Product Offered
11.1.3 Zendesk Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.1.4 Zendesk Main Business Overview
11.1.5 Zendesk Latest Developments
11.2 Zoho Corporation
11.2.1 Zoho Corporation Company Information
11.2.2 Zoho Corporation Digital Customer Service Platform Product Offered
11.2.3 Zoho Corporation Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.2.4 Zoho Corporation Main Business Overview
11.2.5 Zoho Corporation Latest Developments
11.3 Intercom
11.3.1 Intercom Company Information
11.3.2 Intercom Digital Customer Service Platform Product Offered
11.3.3 Intercom Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.3.4 Intercom Main Business Overview
11.3.5 Intercom Latest Developments
11.4 HubSpot
11.4.1 HubSpot Company Information
11.4.2 HubSpot Digital Customer Service Platform Product Offered
11.4.3 HubSpot Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.4.4 HubSpot Main Business Overview
11.4.5 HubSpot Latest Developments
11.5 Freshworks
11.5.1 Freshworks Company Information
11.5.2 Freshworks Digital Customer Service Platform Product Offered
11.5.3 Freshworks Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.5.4 Freshworks Main Business Overview
11.5.5 Freshworks Latest Developments
11.6 Gladly
11.6.1 Gladly Company Information
11.6.2 Gladly Digital Customer Service Platform Product Offered
11.6.3 Gladly Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.6.4 Gladly Main Business Overview
11.6.5 Gladly Latest Developments
11.7 QualityUnit
11.7.1 QualityUnit Company Information
11.7.2 QualityUnit Digital Customer Service Platform Product Offered
11.7.3 QualityUnit Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.7.4 QualityUnit Main Business Overview
11.7.5 QualityUnit Latest Developments
11.8 Salesforce
11.8.1 Salesforce Company Information
11.8.2 Salesforce Digital Customer Service Platform Product Offered
11.8.3 Salesforce Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.8.4 Salesforce Main Business Overview
11.8.5 Salesforce Latest Developments
11.9 Help Scout
11.9.1 Help Scout Company Information
11.9.2 Help Scout Digital Customer Service Platform Product Offered
11.9.3 Help Scout Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.9.4 Help Scout Main Business Overview
11.9.5 Help Scout Latest Developments
11.10 GoDaddy
11.10.1 GoDaddy Company Information
11.10.2 GoDaddy Digital Customer Service Platform Product Offered
11.10.3 GoDaddy Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.10.4 GoDaddy Main Business Overview
11.10.5 GoDaddy Latest Developments
11.11 Kustomer
11.11.1 Kustomer Company Information
11.11.2 Kustomer Digital Customer Service Platform Product Offered
11.11.3 Kustomer Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.11.4 Kustomer Main Business Overview
11.11.5 Kustomer Latest Developments
11.12 Gorgias
11.12.1 Gorgias Company Information
11.12.2 Gorgias Digital Customer Service Platform Product Offered
11.12.3 Gorgias Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.12.4 Gorgias Main Business Overview
11.12.5 Gorgias Latest Developments
11.13 Wix
11.13.1 Wix Company Information
11.13.2 Wix Digital Customer Service Platform Product Offered
11.13.3 Wix Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.13.4 Wix Main Business Overview
11.13.5 Wix Latest Developments
11.14 Helpshift
11.14.1 Helpshift Company Information
11.14.2 Helpshift Digital Customer Service Platform Product Offered
11.14.3 Helpshift Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.14.4 Helpshift Main Business Overview
11.14.5 Helpshift Latest Developments
11.15 Saas Labs
11.15.1 Saas Labs Company Information
11.15.2 Saas Labs Digital Customer Service Platform Product Offered
11.15.3 Saas Labs Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.15.4 Saas Labs Main Business Overview
11.15.5 Saas Labs Latest Developments
11.16 Sprinklr
11.16.1 Sprinklr Company Information
11.16.2 Sprinklr Digital Customer Service Platform Product Offered
11.16.3 Sprinklr Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.16.4 Sprinklr Main Business Overview
11.16.5 Sprinklr Latest Developments
11.17 Richpanel
11.17.1 Richpanel Company Information
11.17.2 Richpanel Digital Customer Service Platform Product Offered
11.17.3 Richpanel Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.17.4 Richpanel Main Business Overview
11.17.5 Richpanel Latest Developments
11.18 Crisp
11.18.1 Crisp Company Information
11.18.2 Crisp Digital Customer Service Platform Product Offered
11.18.3 Crisp Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.18.4 Crisp Main Business Overview
11.18.5 Crisp Latest Developments
11.19 LiveHelpNow
11.19.1 LiveHelpNow Company Information
11.19.2 LiveHelpNow Digital Customer Service Platform Product Offered
11.19.3 LiveHelpNow Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.19.4 LiveHelpNow Main Business Overview
11.19.5 LiveHelpNow Latest Developments
11.20 RingCentral
11.20.1 RingCentral Company Information
11.20.2 RingCentral Digital Customer Service Platform Product Offered
11.20.3 RingCentral Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.20.4 RingCentral Main Business Overview
11.20.5 RingCentral Latest Developments
11.21 HappyFox
11.21.1 HappyFox Company Information
11.21.2 HappyFox Digital Customer Service Platform Product Offered
11.21.3 HappyFox Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.21.4 HappyFox Main Business Overview
11.21.5 HappyFox Latest Developments
11.22 Zowie.ai
11.22.1 Zowie.ai Company Information
11.22.2 Zowie.ai Digital Customer Service Platform Product Offered
11.22.3 Zowie.ai Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.22.4 Zowie.ai Main Business Overview
11.22.5 Zowie.ai Latest Developments
11.23 ProProfs
11.23.1 ProProfs Company Information
11.23.2 ProProfs Digital Customer Service Platform Product Offered
11.23.3 ProProfs Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.23.4 ProProfs Main Business Overview
11.23.5 ProProfs Latest Developments
11.24 Acquire
11.24.1 Acquire Company Information
11.24.2 Acquire Digital Customer Service Platform Product Offered
11.24.3 Acquire Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.24.4 Acquire Main Business Overview
11.24.5 Acquire Latest Developments
11.25 Glia
11.25.1 Glia Company Information
11.25.2 Glia Digital Customer Service Platform Product Offered
11.25.3 Glia Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.25.4 Glia Main Business Overview
11.25.5 Glia Latest Developments
11.26 ServiceNow
11.26.1 ServiceNow Company Information
11.26.2 ServiceNow Digital Customer Service Platform Product Offered
11.26.3 ServiceNow Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.26.4 ServiceNow Main Business Overview
11.26.5 ServiceNow Latest Developments
11.27 Oracle
11.27.1 Oracle Company Information
11.27.2 Oracle Digital Customer Service Platform Product Offered
11.27.3 Oracle Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.27.4 Oracle Main Business Overview
11.27.5 Oracle Latest Developments
11.28 ESW Capital
11.28.1 ESW Capital Company Information
11.28.2 ESW Capital Digital Customer Service Platform Product Offered
11.28.3 ESW Capital Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.28.4 ESW Capital Main Business Overview
11.28.5 ESW Capital Latest Developments
11.29 Deskpro
11.29.1 Deskpro Company Information
11.29.2 Deskpro Digital Customer Service Platform Product Offered
11.29.3 Deskpro Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.29.4 Deskpro Main Business Overview
11.29.5 Deskpro Latest Developments
11.30 UseResponse
11.30.1 UseResponse Company Information
11.30.2 UseResponse Digital Customer Service Platform Product Offered
11.30.3 UseResponse Digital Customer Service Platform Revenue, Gross Margin and Market Share (2018-2023)
11.30.4 UseResponse Main Business Overview
11.30.5 UseResponse Latest Developments
12 Research Findings and Conclusion