Abstract
Summary
The digital BSS market is estimated at USD 5.8 billion in 2023 to USD 12.5 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 16.6%. The increasing adoption of cloud-based solutions over traditional on-premises solutions is driving the growth of the digital BSS market. Cloud computing is a major trend in the telecommunications industry, and it is also having a significant impact on digital BSS. Cloud-based BSS solutions offer a number of benefits over traditional on-premises solutions, including scalability, flexibility, and cost-effectiveness.
"By offering, license and maintenance segment to hold the largest market size during the forecast period."
License and maintenance service is a significant part of ensuring that digital BSS solutions are used effectively and efficiently. It helps to keep the software up-to-date and secure, and it provides users with the support they need to get the most out of the software. License and maintenance service helps to enhance the user experience by providing training on the software use. Also, the license and maintenance service help to improve security by providing security patches and updates.
“Based on the Solution, the customer management segment is expected to register the highest growth rate during the forecast period.”
The digitization of the customer management solution enhances the customer experience by introducing next-generation technologies, such as IoT, AI, big data, analytics, and cloud. For instance, various digital BSS solution vendors have introduced the predictive analytics feature in their digital BSS solutions to predict customer behavior and their buying pattern for further product customization and order management.
"Europe to register the second largest market size during the forecast period."
Europe is expected to hold the second-largest market share in the global digital BSS market. The region comprises major growing economies, such as the UK and Germany, which offer great growth opportunities to the digital BSS market. The increasing requirement for quicker computing abilities, virtualized environment with analytics, security, digitalization, high-volume networking, and increased overall speed and responsiveness of digital BSS solutions are the most important driving factors for the European digital BSS market.
Breakdown of primaries
The study contains insights from various industry experts, from solution vendors to Tier 1 companies. The break-up of the primaries is as follows:
• By Company Type: Tier 1 – 35%, Tier 2 – 45%, and Tier 3 – 20%
• By Designation: C-level – 35%, D-level – 25%, and Others – 40%
• By Region: North America – 45%, Europe – 20%, Asia Pacific – 30%, and the Rest of the World- 5%.
The major players in the digital BSS market include Amdocs Limited (US), Huawei Technologies Co. Ltd (China), LM Ericsson Telephone Company (Sweden), CSG Systems International, Inc. (US), Nokia Corporation (Finland), International Business Machines Corporation (US), ZTE Corporation (China), Optiva Inc. (Canada), Sigma Systems Canada LP. (US), Cerillion Technologies Limited (UK), Sterlite Technologies Limited (India), Accenture plc (Ireland), Capgemini SE (France), Infosys Limited (India), Oracle Corporation (US), Mahindra Comviva (India), Qvantel (Finland), BearingPoint (Netherlands), Formula Telecom Solutions Ltd. (US), MATRIXX Software, Inc. (US), MIND C.T.I. Ltd. (UK), and Tata Consultancy Services Limited (India). Hansen Technologies (Australia), Comarch SA (Poland), Avema Corporation (Ontario), and Suntech S.A. (Poland).These players have adopted various growth strategies, such as partnerships, agreements and collaborations, new product launches, enhancements, and acquisitions to expand their footprint in the digital BSS market.
Research Coverage
The market study covers the digital BSS market size across different segments. It aims at estimating the market size and the growth potential across different segments, including offerings (solutions and services), solutions, verticals, and regions. The study includes an in-depth competitive analysis of the leading market players, their company profiles, key observations related to product and business offerings, recent developments, and market strategies.
Key Benefits of Buying the Report
The report will help the market leaders/new entrants with information on the closest approximations of the global digital BSS market's revenue numbers and subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. Moreover, the report will provide insights for stakeholders to understand the market's pulse and provide them with information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:
Analysis of key drivers (advent of tailored BSS solutions and new commercial models, reduced operational costs, and increasing online transactions and use of multiple mobile devices), restraints (time and cost constraints), opportunities (outcome and pull economies, and NGOSS proliferates traditional BSS solutions in the telecom vertical), and challenges (increasing complexities in network transactions and integration of digital BSS solutions with legacy systems, and lack of expertise in telecom companies to implement digital BSS solutions) influencing the growth of the digital BSS market. Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the digital BSS market. Market Development: Comprehensive information about lucrative markets – the report analyses the digital BSS market across various regions. Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the digital BSS market. Competitive Assessment: In-depth assessment of market shares, growth strategies, and service offerings of leading players, including Amdocs Limited (US), Huawei Technologies Co. Ltd (China), LM Ericsson Telephone Company (Sweden), CSG Systems International, Inc. (US), Nokia Corporation (Finland), International Business Machines Corporation (US), ZTE Corporation (China), Optiva Inc. (Canada), Sigma Systems Canada LP. (US), Cerillion Technologies Limited (UK), Sterlite Technologies Limited (India), Accenture plc (Ireland), Capgemini SE (France), Infosys Limited (India), Oracle Corporation (US), Mahindra Comviva (India), Qvantel (Finland), BearingPoint (Netherlands), Formula Telecom Solutions Ltd. (US), MATRIXX Software, Inc. (US), MIND C.T.I. Ltd. (UK), and Tata Consultancy Services Limited (India). Hansen Technologies (Australia), Comarch SA (Poland), Avema Corporation (Ontario), and Suntech S.A. (Poland).
Table of Contents
1 INTRODUCTION 34
1.1 STUDY OBJECTIVES 34
1.2 MARKET DEFINITION 34
1.3 STUDY SCOPE 35
1.3.1 MARKET SEGMENTATION 35
1.3.2 REGIONS COVERED 35
1.3.3 INCLUSIONS AND EXCLUSIONS 36
1.4 YEARS CONSIDERED 36
1.5 CURRENCY CONSIDERED 37
1.6 STAKEHOLDERS 37
1.7 RECESSION IMPACT 38
1.8 SUMMARY OF CHANGES 38
2 RESEARCH METHODOLOGY 39
2.1 RESEARCH DATA 39
2.1.1 SECONDARY DATA 40
2.1.2 PRIMARY DATA 40
- 2.1.2.1 Breakdown of primary profiles 40
- 2.1.2.2 Key industry insights 41
2.2 MARKET SIZE ESTIMATION 41
2.2.1 BOTTOM-UP APPROACH 42
2.2.2 TOP-DOWN APPROACH 43
2.2.3 DIGITAL BSS MARKET ESTIMATION: DEMAND-SIDE ANALYSIS 44
2.3 DATA TRIANGULATION 45
2.4 FACTOR ANALYSIS 46
2.5 RESEARCH ASSUMPTIONS 46
2.6 LIMITATIONS AND RISK ASSESSMENT 46
2.7 IMPACT OF RECESSION ON DIGITAL BSS MARKET 47
3 EXECUTIVE SUMMARY 48
4 PREMIUM INSIGHTS 51
4.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN DIGITAL BSS MARKET 51
4.2 DIGITAL BSS MARKET: MAJOR SEGMENTS 51
4.3 DIGITAL BSS MARKET, BY OFFERING 52
4.4 DIGITAL BSS MARKET, BY SOLUTION 52
4.5 DIGITAL BSS MARKET, BY VERTICAL 53
4.6 NORTH AMERICA: DIGITAL BSS MARKET, BY COUNTRY AND KEY VERTICAL 53
5 MARKET OVERVIEW AND INDUSTRY TRENDS 54
5.1 INTRODUCTION 54
5.2 MARKET DYNAMICS 54
5.2.1 DRIVERS 55
- 5.2.1.1 Advent of tailored BSS solutions and commercial models 55
- 5.2.1.2 Need for reduced operational costs 55
- 5.2.1.3 Increase in online transactions and use of multiple mobile devices 55
5.2.2 RESTRAINTS 55
- 5.2.2.1 Expensive and time-consuming implementation of digital BSS solutions 55
5.2.3 OPPORTUNITIES 56
- 5.2.3.1 Growing emphasis on outcome and pull economies 56
- 5.2.3.2 Development and optimization of telecom operators’ businesses 56
5.2.4 CHALLENGES 56
- 5.2.4.1 Increasing complexities in network transactions and integration of digital BSS solutions with legacy systems 56
- 5.2.4.2 Lack of expertise in telecom companies 57
5.3 INDUSTRY TRENDS 57
5.3.1 CASE STUDY ANALYSIS 57
- 5.3.1.1 Case Study 1: MVNO adopted Optiva’s BSS Platform in SaaS model to improve customer satisfaction 57
- 5.3.1.2 Case Study 2: Optiva’s BSS Suite enabled rapid MVNO onboarding and enhanced customer experience for leading Mexican telecom provider 58
- 5.3.1.3 Case Study 3: Cerillion’s Convergent CRM & Billing Solution revolutionized BTC’s service offerings and customer experience 59
- 5.3.1.4 Case Study 4: Cerillion provided SWAN with solutions comprising various modules from its Enterprise BSS/OSS Suite 60
5.3.2 ECOSYSTEM ANALYSIS 61
- 5.3.2.1 Communication service providers 62
- 5.3.2.2 System integrators 62
- 5.3.2.3 Technology partners 62
- 5.3.2.4 Solution providers 62
5.3.3 VALUE CHAIN ANALYSIS 63
5.3.4 REGULATORY LANDSCAPE 63
- 5.3.4.1 Regulatory bodies, government agencies, and other organizations 63
- 5.3.4.2 North America 65
- 5.3.4.2.1 US 65
- 5.3.4.2.2 Canada 65
- 5.3.4.3 Europe 65
- 5.3.4.3.1 UK 65
- 5.3.4.3.2 Germany 65
- 5.3.4.4 Asia Pacific 65
- 5.3.4.4.1 China 65
- 5.3.4.4.2 India 66
- 5.3.4.4.3 Japan 66
- 5.3.4.5 Middle East & Africa 66
- 5.3.4.5.1 UAE 66
- 5.3.4.5.2 South Africa 66
- 5.3.4.6 Latin America 66
- 5.3.4.6.1 Mexico 66
5.3.5 AVERAGE SELLING PRICE ANALYSIS 66
- 5.3.5.1 Average selling price analysis for key players 66
- 5.3.5.2 Pricing models 67
5.3.6 PORTER’S FIVE FORCES ANALYSIS 67
- 5.3.6.1 Threat of new entrants 67
- 5.3.6.2 Threat of substitutes 67
- 5.3.6.3 Bargaining power of buyers 67
- 5.3.6.4 Bargaining power of suppliers 68
- 5.3.6.5 Intensity of competitive rivalry 68
5.3.7 TECHNOLOGY ANALYSIS 68
- 5.3.7.1 Cloud Computing 68
- 5.3.7.2 Artificial Intelligence 68
- 5.3.7.3 Machine Learning 68
- 5.3.7.4 Big Data Analytics 68
5.3.8 PATENT ANALYSIS 68
- 5.3.8.1 Methodology 68
- 5.3.8.2 Document types 69
- 5.3.8.3 Innovation and patent applications 69
- 5.3.8.3.1 Top applicants 70
5.3.9 TRENDS AND DISRUPTIONS IMPACTING BUYERS/CLIENTS 70
5.3.10 KEY STAKEHOLDERS AND BUYING CRITERIA 71
- 5.3.10.1 Key stakeholders in buying process 71
- 5.3.10.2 Buying criteria 72
5.3.11 KEY CONFERENCES & EVENTS 73
6 DIGITAL BSS MARKET, BY OFFERING 74
6.1 INTRODUCTION 75
6.1.1 OFFERINGS: DIGITAL BSS MARKET DRIVERS 75
6.2 SOLUTIONS 76
6.2.1 REVENUE & BILLING MANAGEMENT 78
- 6.2.1.1 Need for increased converged billing across various channels to drive demand 78
6.2.2 CUSTOMER MANAGEMENT 79
- 6.2.2.1 Demand for better customer experience management to spur growth 79
6.2.3 ORDER MANAGEMENT 80
- 6.2.3.1 Growing use of advanced analytics to simplify order management process to boost growth 80
6.2.4 PRODUCT MANAGEMENT 81
- 6.2.4.1 Need for optimizing product portfolio and life cycle management to boost demand 81
6.2.5 OTHER SOLUTIONS 82
6.3 SERVICES 83
6.3.1 PROFESSIONAL SERVICES 84
- 6.3.1.1 Consulting 85
- 6.3.1.1.1 BSS consultants to help in vendor evaluation and seamless integration with existing systems 85
- 6.3.1.2 Implementation 86
- 6.3.1.2.1 Need for effective BSS implementation services and solutions to drive market 86
- 6.3.1.3 License & Maintenance 87
- 6.3.1.3.1 Demand to ensure proper functioning and continuous support of BSS software to boost growth 87
- 6.3.1.4 Training & Education 88
- 6.3.1.4.1 Rising focus on ensuring successful adoption and effective utilization of digital BSS services to propel growth 88
- 6.3.1.1 Consulting 85
6.3.2 MANAGED SERVICES 89
- 6.3.2.1 Demand for support and maintenance services by third-party service providers to boost market 89
7 DIGITAL BSS MARKET, BY VERTICAL 90
7.1 INTRODUCTION 91
7.1.1 VERTICALS: DIGITAL BSS MARKET DRIVERS 91
7.2 BFSI 92
7.2.1 AIM OF BUSINESSES TO ENHANCE OPERATIONAL EFFICIENCY AND UNLOCK REVENUE OPPORTUNITIES TO DRIVE ADOPTION OF DIGITAL BSS SOLUTIONS 92
7.3 IT & ITES 94
7.3.1 GROWING NEED TO STREAMLINE SERVICE DELIVERY PROCESSES AND AUTOMATE TASKS TO BOOST ADOPTION OF DIGITAL BSS SERVICES 94
7.4 TELECOM 95
7.4.1 NEED TO OFFER PERSONALIZED EXPERIENCE TO TELECOM CUSTOMERS TO ENCOURAGE MARKET GROWTH 95
7.5 RETAIL & ECOMMERCE 96
7.5.1 DEMAND FOR SEAMLESS SHOPPING SOLUTIONS FROM CUSTOMERS TO ENCOURAGE ADOPTION OF DIGITAL BSS SOLUTIONS 96
7.6 MEDIA & ENTERTAINMENT 97
7.6.1 FOCUS ON LEVERAGING EFFECTIVE CONTENT CONSUMPTION STRATEGIES TO DRIVE MARKET 97
7.7 MANUFACTURING 98
7.7.1 INCREASING DIGITALIZATION AND AUTOMATION IN MANUFACTURING SECTOR TO ENCOURAGE MARKET EXPANSION 98
7.8 ENERGY & UTILITIES 99
7.8.1 GROWING DEMAND FOR ENERGY MANAGEMENT AND SMART METERING SOLUTIONS TO SPUR GROWTH 99
7.9 HEALTHCARE 100
7.9.1 DIGITALIZATION IN PATIENT CARE AND AUTOMATION IN MANUAL HEALTHCARE OPERATIONAL PROCESSES TO BOOST GROWTH 100
7.10 OTHER VERTICALS 101
8 DIGITAL BSS MARKET, BY REGION 103
8.1 INTRODUCTION 104
8.2 NORTH AMERICA 104
8.2.1 NORTH AMERICA: DIGITAL BSS MARKET DRIVERS 105
8.2.2 NORTH AMERICA: RECESSION IMPACT 105
8.2.3 US 109
- 8.2.3.1 Adoption of cloud-native and cloud-ready solutions in telecom industry to drive growth 109
8.2.4 CANADA 112
- 8.2.4.1 Increasing number of mergers and acquisitions in country’s telecom sector to drive adoption of OSS/BSS solutions 112
8.3 EUROPE 115
8.3.1 EUROPE: DIGITAL BSS MARKET DRIVERS 115
8.3.2 EUROPE: RECESSION IMPACT 115
8.3.3 UK 119
- 8.3.3.1 Need to transform and modernize telecom operations to drive growth 119
8.3.4 GERMANY 121
- 8.3.4.1 Adoption of cloud computing services to boost market 121
8.3.5 FRANCE 122
- 8.3.5.1 Presence of major players providing digital BSS solutions to propel growth 122
8.3.6 SPAIN 122
- 8.3.6.1 Demand for personalized customer experience to drive market expansion 122
8.3.7 ITALY 122
- 8.3.7.1 Emergence of advanced technologies to encourage adoption of BSS solutions and services 122
8.3.8 REST OF EUROPE 122
8.4 ASIA PACIFIC 123
8.4.1 ASIA PACIFIC: DIGITAL BSS MARKET DRIVERS 123
8.4.2 ASIA PACIFIC: RECESSION IMPACT 123
8.4.3 CHINA 128
- 8.4.3.1 Increasing trend of technological adoption to boost market 128
8.4.4 INDIA 131
- 8.4.4.1 Advancements in 5G and IoT technologies to drive opportunities for digital BSS market 131
8.4.5 JAPAN 131
- 8.4.5.1 Presence of highly efficient and competitive digital BSS players across sectors to propel growth 131
8.4.6 AUSTRALIA & NEW ZEALAND 131
- 8.4.6.1 Use of advanced IoT technologies to drive digital BSS market 131
8.4.7 SOUTH KOREA 132
- 8.4.7.1 Increasing popularity of mobile devices and growth of e-commerce to spur growth 132
8.4.8 REST OF ASIA PACIFIC 132
8.5 MIDDLE EAST & AFRICA 132
8.5.1 MIDDLE EAST & AFRICA: DIGITAL BSS MARKET DRIVERS 132
8.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT 132
8.5.3 MIDDLE EAST 136
- 8.5.3.1 Business expansions to increase adoption of digital BSS solutions 136
8.5.4 AFRICA 139
- 8.5.4.1 Convergence of telecom and IT industries to drive growth 139
8.6 LATIN AMERICA 139
8.6.1 LATIN AMERICA: DIGITAL BSS MARKET DRIVERS 139
8.6.2 LATIN AMERICA: RECESSION IMPACT 140
8.6.3 BRAZIL 143
- 8.6.3.1 Rapid implementation of various projects and initiatives to boost adoption of digital BSS solutions 143
8.6.4 MEXICO 146
- 8.6.4.1 Steady growth of industries and economy to drive market expansion 146
8.6.5 REST OF LATIN AMERICA 146
9 COMPETITIVE LANDSCAPE 147
9.1 INTRODUCTION 147
9.2 STRATEGIES ADOPTED BY KEY PLAYERS 147
9.3 HISTORICAL REVENUE ANALYSIS FOR KEY PLAYERS 148
9.4 MARKET SHARE ANALYSIS FOR KEY PLAYERS 148
9.5 COMPETITIVE BENCHMARKING 149
9.6 COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2023 151
9.6.1 STARS 151
9.6.2 EMERGING LEADERS 151
9.6.3 PERVASIVE PLAYERS 151
9.6.4 PARTICIPANTS 152
9.7 COMPANY EVALUATION MATRIX FOR STARTUPS/SMES, 2023 153
9.7.1 PROGRESSIVE COMPANIES 153
9.7.2 RESPONSIVE COMPANIES 153
9.7.3 DYNAMIC COMPANIES 153
9.7.4 STARTING BLOCKS 154
9.8 COMPETITIVE SCENARIO 155
9.8.1 PRODUCT LAUNCHES 155
9.8.2 DEALS 155
10 COMPANY PROFILES 157
10.1 MAJOR PLAYERS 157
10.1.1 AMDOCS 157
10.1.2 HUAWEI 160
10.1.3 ERICSSON 163
10.1.4 CSG INTERNATIONAL 166
10.1.5 NETCRACKER 169
10.1.6 ORACLE 171
10.1.7 CAPGEMINI 174
10.1.8 NOKIA 176
10.1.9 ZTE 179
10.1.10 INFOSYS 181
10.1.11 TCS 184
10.1.12 IBM 187
10.1.13 ACCENTURE 189
10.1.14 HANSEN TECHNOLOGIES 191
10.1.15 STERLITE TECHNOLOGIES 191
10.1.16 COMARCH 192
10.1.17 BEARINGPOINT 192
10.1.18 MAHINDRA COMVIVA 193
10.1.19 SIGMA SOFTWARE 193
10.2 STARTUPS/SMES 194
10.2.1 OPTIVA 194
10.2.2 CERILLION TECHNOLOGIES 194
10.2.3 QVANTEL 195
10.2.4 MIND CTI 195
10.2.5 MATRIXX SOFTWARE 196
10.2.6 MAGIC SOFTWARE GROUP 196
10.2.7 AVEMA CORPORATION 197
10.2.8 MYCOM OSI 198
10.2.9 SUNTECH SA 198
11 ADJACENT/RELATED MARKETS 199
11.1 INTRODUCTION 199
11.2 CLOUD OSS BSS MARKET 199
11.2.1 MARKET DEFINITION 199
11.2.2 MARKET OVERVIEW 199
11.2.3 CLOUD OSS BSS MARKET, BY COMPONENT 199
11.2.4 CLOUD OSS BSS MARKET, BY SOLUTION 200
11.2.5 CLOUD OSS BSS MARKET, BY SERVICE 202
11.2.6 CLOUD OSS BSS MARKET, BY CLOUD TYPE 203
11.2.7 CLOUD OSS BSS MARKET, BY OPERATOR TYPE 204
11.2.8 CLOUD OSS BSS MARKET, BY REGION 204
11.3 SUBSCRIPTION & BILLING MANAGEMENT MARKET 205
11.3.1 MARKET DEFINITION 205
11.3.2 MARKET OVERVIEW 205
11.3.3 SUBSCRIPTION & BILLING MANAGEMENT MARKET, BY COMPONENT 206
11.3.4 SUBSCRIPTION & BILLING MANAGEMENT MARKET, BY DEPLOYMENT TYPE 206
11.3.5 SUBSCRIPTION & BILLING MANAGEMENT MARKET, BY VERTICAL 208
11.3.6 SUBSCRIPTION & BILLING MANAGEMENT MARKET, BY REGION 208
12 APPENDIX 210
12.1 DISCUSSION GUIDE 210
12.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 213
12.3 CUSTOMIZATION OPTIONS 215
12.4 RELATED REPORTS 215
12.5 AUTHOR DETAILS 216