Abstract
Summary
The global system integration services market is expected to grow from 483.0 Billion in 2023 to USD 665.6 Billion by 2028 at a Compound Annual Growth Rate (CAGR) of 6.6% during the forecast period. Companies are gradually shifting away from on-premises solutions towards cloud-based system integration services that provide mobile accessibility and other intuitive services. The model’s affordability addresses specific database requirements by targeting businesses of all sizes. These services typically offer low-cost options and rapid service deployment.
“Consulting Services segment to have significant growth during the forecast period.”
End users often seek consulting services for their IT infrastructure needs, particularly in system integration. Consulting firms or professionals provide specialized expertise and guidance to organizations seeking to create a cohesive and efficient ecosystem by integrating their IT systems, applications, and technologies. These consulting services help organizations plan, design, implement, and manage complex system integration projects effectively. Consultants work closely with stakeholders to understand their business objectives, existing IT infrastructure, application landscape, and integration needs. They assist in selecting appropriate integration tools, middleware, APIs, and other technologies based on the organization’s specific requirements, budget, and future growth plans. The consulting service sector is projected to grow at the highest rate, with developing regions such as the Middle East and Latin America seeing a surge in adoption. System integration consulting services play a crucial role in helping organizations overcome the complexities and challenges associated with integrating diverse IT systems. Significant consulting services providers in this market include Accenture, Infosys, Deloitte, Cisco, HCLTech, IBM, and HPE.
“BFSI vertical to hold the largest market share during the forecast period.”
The banking and insurance industries are on the brink of a digital revolution. They must stay current with the competition; tackling new challenges is essential. These include providing satisfactory customer service, improving operational efficiency, reducing costs, and complying with regulations. Consulting services can help clients understand how insurance software solutions can help them achieve strong security, efficient operations, excellent customer service, and better RoI. The BFSI sector is heavily regulated and relies on client data for data-driven decisions. Access rights management, authentication setup, and data leakage prevention are employed to ensure data security. Integrated IT services ensure that data is not misused. Banks can use the laaS and PaaS models on the private cloud to provide features such as digital identity, behavioral biometrics, push alerts, e-wallets, and QR payments for services such as cards, wealth management, and investment management.
“System Integration Services market in Asia Pacific to grow at the highest CAGR during the forecast period.”
The Asia Pacific region is home to some of the world’s fastest-growing economies, such as China, Japan, and India. These economies are witnessing rapid growth in the number of businesses, leading to increased demand for system integration services. Asia Pacific Telecommunity is an international organization which making efforts to bring ICT and telecommunications facilities to people at affordable prices and address issues related to improving productivity, increasing efficiency, and bridging the digital divide within countries in the region. The growth in 5G infrastructure, and 5G network is likely to boost the adoption of cloud services and system integration in the region. According to GSMA, by 2025, there will be 400 million 5G connections across the region. 5G infrastructure’s ability is to support next-generation offerings, such as cloud services, AI, IoT, big data and edge computing. The Asia Pacific region encompasses diverse economies and industries, and its increasing technology adoption has driven the expansion of the system integration services sector.
Countries in the Asia Pacific region are actively embracing digital transformation to enhance competitiveness and improve operational efficiency. System integration services are in high demand to seamlessly integrate new digital technologies with existing systems. With growing concerns about data security and privacy, businesses seek assistance from system integrators to implement robust cybersecurity measures and ensure compliance with data protection regulations.
Further, our team conducted in-depth interviews with the Chief Executive Officers (CEOs), Chief Marketing Officers (CMO), Chief Operating Officers (COOs), Chief Technology Officers (CTOs), Vice Presidents (VPs), Managing Directors (MDs), domain heads, technology and innovation directors, and related key executives from various prominent companies and organizations operating in the System Integration Services market.
By Company – Tier 1–20%, Tier 2–34%, and Tier 3–46%
By Designation – C-Level Executives–35%, Directors–25%, and Others–40%
By Region – North America–62%, Europe–11%, Asia Pacific–22%, RoW – 5%
System Integration Services vendors include Accenture (Ireland), Capgemini (France), Cisco (US), HCLTech (India), HPE (US), IBM (US), Oracle (US), Infosys (India), Atos (France), Microsoft (US), Deloitte (UK), TCS (India), Wipro (India), Cognizant (US), DXC Technology (US), Dell (US), Fujitsu (Japan), Aspire Systems (India), CGI (Canada), Itransition (US), Celigo (US), 3Insys (US), Work Horse Integrations (US), DocInfusion (India), Flowgear (South Africa), Jitterbit (US), SnapLogic (US), Tray.io (US), and Workato (US). The study includes an in-depth competitive analysis of these key players in the System Integration Services market with their company profiles, recent developments, and key market strategies.
Research Coverage
The research study covered inputs, insights, trends, and happenings from secondary sources, primary sources, stakeholders’ interviews, and surveys. Secondary sources include information from databases and repositories such as D&B Hoovers, Bloomberg, Factiva, and CoinDesk. We fetched primary data fetched from supply-side industry experts who hold the chair of Chief Executive Officer (CEO), Chief Technological Officer (CTO), Chief Operating Officer (COO), Vice-President (VP) of IT, and Managing Director (MD), among others. A few of our critical primary respondents are Accenture, Cisco, and HCLTech, among others. We also reached out to a few startups during our primary interviews. Additionally, we have taken information and statistical and historical data from a few government associations, public sources, webinar and seminar transcripts, journals, conferences, and events.
Reasons to buy this report:
The report will help the market leaders/new entrants with information on the closest approximations of the revenue numbers for the overall system integration services market and the subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. The report also helps stakeholders understand the market pulse and provides information on key market drivers, restraints, challenges, and opportunities. The report incorporates a critical section comprising the company profiles in the market, in which it has exhaustively evaluated the vendors in terms of product portfolio offerings and business strategies followed; this will give a holistic view of the current standing of the key players in the market and the ongoing developments encompassing partnerships, agreements, collaborations, mergers and acquisitions, joint ventures, new product or service launches, and business expansions. This evaluation will help the buyers understand how the major vendors are achieving service differentiation, and buyers can understand the need gap analysis for the existing services and new services needed to cater to these newly developed solutions for this market. The report can help the buyers to understand significant benefits as well as driving factors that are becoming key growth drivers of the development of buyers in these services.
The report provides insights on the following pointers.
• Analysis of key drivers (rising demand for robust IT infrastructure, increasing internet and IoT expansion), restraints (increase in regulations, concerns over privacy), opportunities (AI/ML implementation), and challenges (lack of skills and expertise, integration issues) influencing the growth of the system integration services market
• Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the system integration services market
• Market Development: Comprehensive information about lucrative markets – the report analyses the system integration services market across varied regions.
• Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the system integration services market
• Competitive Assessment: In-depth assessment of market shares, growth strategies, and service offerings of leading players, like include Accenture (Ireland), Capgemini (France), Cisco (US), HCLTech (India), HPE (US), IBM (US), Oracle (US), Infosys (India), Atos (France), Microsoft (US), Deloitte (UK), TCS (India), Wipro (India), Cognizant (US), DXC Technology (US), Dell (US), Fujitsu (Japan), Aspire Systems (India), CGI (Canada), Itransition (US), Celigo (US), 3Insys (US), Work Horse Integrations (US), DocInfusion (India), Flowgear (South Africa), Jitterbit (US), SnapLogic (US), Tray.io (US), and Workato (US) in the system integration services market. The report also helps stakeholders understand the competitive analysis of these market players.
Table of Contents
1 INTRODUCTION 38
1.1 STUDY OBJECTIVES 38
1.2 MARKET DEFINITION 38
1.2.1 INCLUSIONS & EXCLUSIONS 39
1.3 MARKET SCOPE 40
1.3.1 MARKET SEGMENTATION 40
1.3.2 REGIONS COVERED 40
1.4 YEARS CONSIDERED 41
1.5 CURRENCY CONSIDERED 41
1.6 STAKEHOLDERS 42
2 RESEARCH METHODOLOGY 43
2.1 RESEARCH DATA 43
2.1.1 SECONDARY DATA 44
- 2.1.1.1 Key data from secondary sources 45
2.1.2 PRIMARY DATA 46
- 2.1.2.1 Breakup of primary profiles 46
- 2.1.2.2 Key industry insights 47
2.2 DATA TRIANGULATION 48
2.3 MARKET SIZE ESTIMATION 49
2.3.1 BOTTOM-UP APPROACH 49
2.3.2 TOP-DOWN APPROACH 50
2.3.3 MARKET ESTIMATION APPROACHES 51
2.4 MARKET FORECAST: FACTOR IMPACT ANALYSIS 53
2.5 RECESSION IMPACT AND RESEARCH ASSUMPTIONS 54
2.5.1 RECESSION IMPACT 54
2.5.2 RESEARCH ASSUMPTIONS 55
2.6 LIMITATIONS AND RISK ASSESSMENT 57
3 EXECUTIVE SUMMARY 58
3.1 OVERVIEW OF RECESSION IMPACT 60
4 PREMIUM INSIGHTS 62
4.1 OPPORTUNITIES FOR COMPANIES IN SYSTEM INTEGRATION SERVICES MARKET 62
4.2 SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023 VS. 2028 62
4.3 SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023 VS. 2028 63
4.4 SYSTEM INTEGRATION SERVICES MARKET: REGIONAL SCENARIO, 2023-2028 63
5 MARKET OVERVIEW 64
5.1 INTRODUCTION 64
5.2 MARKET DYNAMICS 64
5.2.1 DRIVERS 65
- 5.2.1.1 Rising demand for robust and efficient IT infrastructure 65
- 5.2.1.2 Increasing internet ubiquity and IoT expansion 66
- 5.2.1.3 Demand for tailor-made system integration services 66
- 5.2.1.4 Cost and risk reduction 66
5.2.2 RESTRAINTS 66
- 5.2.2.1 Increase in regulations and compliances 66
- 5.2.2.2 Concerns associated with privacy and data security 67
5.2.3 OPPORTUNITIES 67
- 5.2.3.1 Implementation of AI and ML in system integration 67
- 5.2.3.2 Increase in dependency of SMEs on system integration services 68
- 5.2.3.3 Growing demand for system integrators 68
5.2.4 CHALLENGES 69
- 5.2.4.1 Lack of technical knowledge and expertise 69
- 5.2.4.2 Integration issues of legacy infrastructure and complex & diverse IT networks 69
5.3 CASE STUDY ANALYSIS 69
5.3.1 CASE STUDY 1: DIR MANAGED STATE’S CENTRALIZED IT INFRASTRUCTURE, INCLUDING DATA CENTER, NETWORKING, WEB SERVICES, AND SECURITY 69
5.3.2 CASE STUDY 2: BY APPLYING SAP CONNECTOR AND MANY MORE SOLUTIONS, LICENSING COST WAS DECREASED 70
5.3.3 CASE STUDY 3: “GUIDED TOURS” WERE DEVELOPED TO MAKE EASY TRANSITION FOR END USERS TO SERVICENOW PLATFORM 71
5.3.4 CASE STUDY 4: ATOS DESIGNED FULLY INTEGRATED SAP SOLUTION FOR CLUB 71
5.3.5 CASE STUDY 5: TWO OPERATIONS OPERATED WITH MORE EFFICIENCY DUE TO HMLR’S INTEGRATION OF ITS HCM AND PAYROLL PLATFORMS 72
5.4 ECOSYSTEM 73
5.5 VALUE CHAIN ANALYSIS 75
5.6 TECHNOLOGICAL ANALYSIS 77
5.6.1 ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING 77
5.6.2 BIG DATA 77
5.6.3 INTERNET OF THINGS 78
5.6.4 CLOUD 78
5.7 PATENT ANALYSIS 79
5.8 PRICING ANALYSIS 80
5.8.1 AVERAGE SELLING PRICE TREND 81
5.9 PORTER’S FIVE FORCES ANALYSIS 82
5.9.1 THREAT OF NEW ENTRANTS 84
5.9.2 THREAT OF SUBSTITUTES 84
5.9.3 BARGAINING POWER OF SUPPLIERS 84
5.9.4 BARGAINING POWER OF BUYERS 84
5.9.5 INTENSITY OF COMPETITIVE RIVALRY 84
5.10 KEY STAKEHOLDERS AND BUYING CRITERIA 85
5.10.1 KEY STAKEHOLDERS IN BUYING PROCESS 85
5.10.2 BUYING CRITERIA 86
5.11 REGULATORY LANDSCAPE 87
5.11.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 87
5.11.2 NORTH AMERICA 87
5.11.3 EUROPE 88
5.11.4 ASIA PACIFIC 88
5.11.5 MIDDLE EAST & AFRICA 89
5.11.6 LATIN AMERICA 89
5.11.7 REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS 90
5.11.8 GENERAL DATA PROTECTION REGULATION 90
5.11.9 SEC RULE 17A-4 90
5.11.10 ISO/IEC 27001 90
5.11.11 SYSTEM AND ORGANIZATION CONTROLS 2 TYPE II COMPLIANCE 90
5.11.12 FINANCIAL INDUSTRY REGULATORY AUTHORITY 90
5.11.13 FREEDOM OF INFORMATION ACT 91
5.11.14 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT 91
5.12 TRENDS/DISRUPTIONS IMPACTING BUYERS 91
5.13 KEY CONFERENCES AND EVENTS IN 2023 93
5.14 SYSTEM INTEGRATION SERVICES MARKET: BUSINESS MODEL ANALYSIS 94
5.14.1 SUBSCRIPTION-BASED BUSINESS MODEL 94
5.14.2 PROJECT-BASED BUSINESS MODEL 95
5.14.3 VALUE-BASED BUSINESS MODEL 95
5.15 IMPACT OF GENERATIVE AI: SYSTEM INTEGRATION SERVICES MARKET 96
5.15.1 PROFESSIONAL SERVICES: GENERATIVE AI 96
5.15.2 SYSTEM INTEGRATION SERVICES: GENERATIVE AI 96
5.15.3 OPPORTUNITIES 96
- 5.15.3.1 Increasing demand for automated data generation 97
- 5.15.3.2 Automatic code generation 97
- 5.15.3.3 Low-code/No-code development 97
- 5.15.3.4 Security product integration 97
- 5.15.3.5 Predictive integration 97
- 5.15.3.6 Demand for efficient prototyping and testing 98
- 5.15.3.7 Real-time adaptability and self-healing 98
- 5.15.3.8 Generative AI consulting 98
5.15.4 CHALLENGES 98
- 5.15.4.1 Lack of expertise and training 98
- 5.15.4.2 Privacy and security concerns 98
- 5.15.4.3 Legal issues 98
- 5.15.4.4 Dependency on training data 98
6 SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE 99
6.1 INTRODUCTION 100
6.2 INFRASTRUCTURE INTEGRATION SERVICES 101
6.2.1 INFRASTRUCTURE INTEGRATION SERVICES TO ENSURE THAT ORGANIZATIONS’ IT RESOURCES WORK SEAMLESSLY 101
6.2.2 INFRASTRUCTURE INTEGRATION SERVICES: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 102
6.3 ENTERPRISE APPLICATION INTEGRATION SERVICES 103
6.3.1 NEED FOR COHESIVE COMMUNICATION AND COLLABORATION BETWEEN SOFTWARE APPLICATIONS TO DRIVE SEGMENT 103
6.3.2 ENTERPRISE APPLICATION INTEGRATION SERVICES: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 103
6.4 CONSULTING SERVICES 104
6.4.1 ORGANIZATIONS SEEK EXPERT GUIDANCE AND SUPPORT TO INTEGRATE IT SYSTEMS AND APPLICATIONS 104
6.4.2 CONSULTING SERVICES: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 105
7 SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL 106
7.1 INTRODUCTION 107
7.2 BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI) 108
7.2.1 RISING NEED FOR DIGITAL TRANSFORMATION AND IMPROVED CUSTOMER EXPERIENCE TO DRIVE GROWTH OF BFSI SEGMENT 108
7.2.2 BFSI: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 109
7.3 RETAIL & ECOMMERCE 110
7.3.1 RISING USE OF TECHNOLOGY IN RETAIL AND ECOMMERCE TO ADDRESS MARKET VOLATILITY 110
7.3.2 RETAIL & ECOMMERCE: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 110
7.4 IT & TELECOMMUNICATIONS 111
7.4.1 GROWING TRENDS IN MOBILE DATA CONSUMPTION AND INCREASED USAGE OF SMARTPHONES AND TABLETS WORLDWIDE TO DRIVE MARKET 111
7.4.2 IT & TELECOMMUNICATIONS: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 112
7.5 GOVERNMENT & DEFENSE 113
7.5.1 RISING DEMAND FOR TRANSFORMATION OF GOVERNMENT INFRASTRUCTURE TO DRIVE MARKET GROWTH 113
7.5.2 GOVERNMENT & DEFENSE: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 113
7.6 HEALTHCARE 115
7.6.1 DEMAND FOR MANAGING MEDICATIONS AND SUPPLIES, ENGAGING PATIENTS, AND HOSTING WEBSITES TO DRIVE MARKET GROWTH 115
7.6.2 HEALTHCARE: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 115
7.7 MANUFACTURING 116
7.7.1 DEMAND FOR CONNECTING AND COORDINATING VARIOUS MANUFACTURING SYSTEMS, PROCESSES, TECHNOLOGIES, AND DATA SOURCES TO OPTIMIZE PRODUCTION 116
7.7.2 MANUFACTURING: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 117
7.8 OTHER VERTICALS 118
7.8.1 OTHER VERTICALS: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 118
8 SYSTEM INTEGRATION SERVICES MARKET, BY REGION 120
8.1 INTRODUCTION 121
8.2 NORTH AMERICA 122
8.2.1 NORTH AMERICA: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 122
8.2.2 NORTH AMERICA: RECESSION IMPACT 123
8.2.3 NORTH AMERICA: REGULATORY LANDSCAPE 123
- 8.2.3.1 US SECURITIES AND EXCHANGE COMMISSION 124
- 8.2.3.2 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 27001 124
- 8.2.3.3 CALIFORNIA CONSUMER PRIVACY ACT 124
- 8.2.3.4 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 125
- 8.2.3.5 SARBANES-OXLEY ACT OF 2002 125
8.2.4 US 128
- 8.2.4.1 Presence of several system integration service providers in US to drive market 128
8.2.5 CANADA 130
- 8.2.5.1 Canada's robust IT infrastructure and increasing adoption of advanced technologies to contribute to market growth 130
8.3 EUROPE 132
8.3.1 EUROPE: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 132
8.3.2 EUROPE: RECESSION IMPACT 132
8.3.3 EUROPE: REGULATORY LANDSCAPE 133
- 8.3.3.1 General data protection regulation 133
- 8.3.3.2 European cybersecurity act 133
8.3.4 UK 136
- 8.3.4.1 UK's advanced technological infrastructure and widespread adoption of digital technologies to contribute to market growth 136
8.3.5 GERMANY 137
- 8.3.5.1 Increasing digitalization to fuel growth of system integration services in Germany 137
8.3.6 FRANCE 139
- 8.3.6.1 Government initiatives in France to support adoption of cloud technologies 139
8.3.7 REST OF EUROPE 141
8.4 ASIA PACIFIC 143
8.4.1 ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 143
8.4.2 ASIA PACIFIC: RECESSION IMPACT 144
8.4.3 ASIA PACIFIC: REGULATORY LANDSCAPE 144
- 8.4.3.1 Personal data protection act 145
- 8.4.3.2 Singapore standard SS 564 145
- 8.4.3.3 Internet data center in China 145
8.4.4 CHINA 148
- 8.4.4.1 Increasing digital transformation to fuel market growth in China 148
8.4.5 JAPAN 150
- 8.4.5.1 Rising demand for system integration services in Japan to drive market 150
8.4.6 INDIA 152
- 8.4.6.1 Rapid increase in SMEs adopting integration services in India to drive market growth 152
8.4.7 REST OF ASIA PACIFIC 154
8.5 MIDDLE EAST & AFRICA 156
8.5.1 MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 157
8.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT 157
8.5.3 MIDDLE EAST & AFRICA: REGULATORY LANDSCAPE 158
- 8.5.3.1 PERSONAL DATA PROTECTION LAW 158
- 8.5.3.2 CLOUD COMPUTING REGULATORY FRAMEWORK 158
8.5.4 KINGDOM OF SAUDI ARABIA 160
- 8.5.4.1 Strong presence of global and local system integration service vendors in Saudi Arabia to drive market 160
8.5.5 UNITED ARAB EMIRATES (UAE) 162
- 8.5.5.1 Government initiatives in UAE to present opportunities for adoption of system integration services 162
8.5.6 SOUTH AFRICA 164
- 8.5.6.1 IT services industry to experience growth in South Africa, with system integration services being critical component of this expansion 164
8.5.7 REST OF MIDDLE EAST & AFRICA 165
8.6 LATIN AMERICA 167
8.6.1 LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 167
8.6.2 LATIN AMERICA: RECESSION IMPACT 168
8.6.3 LATIN AMERICA: REGULATORY LANDSCAPE 168
8.6.4 FEDERAL LAW ON PROTECTION OF PERSONAL DATA HELD BY INDIVIDUALS 168
8.6.5 BRAZIL 171
- 8.6.5.1 Presence of major system integration services players in Brazil to accelerate market growth 171
8.6.6 MEXICO 173
- 8.6.6.1 Mexico’s active adoption of digital transformation and technological advancements to drive market growth 173
8.6.7 REST OF LATIN AMERICA 174
9 COMPETITIVE LANDSCAPE 177
9.1 OVERVIEW 177
9.2 STRATEGIES ADOPTED BY KEY PLAYERS/RIGHT TO WIN 177
9.3 HISTORICAL REVENUE ANALYSIS 180
9.4 MARKET SHARE ANALYSIS 180
9.5 MARKET RANKING OF KEY PLAYERS 182
9.6 BRAND COMPARISON/VENDOR PRODUCT LANDSCAPE 183
9.7 GLOBAL SNAPSHOT OF KEY MARKET PARTICIPANTS 184
9.8 COMPETITIVE BENCHMARKING FOR KEY PLAYERS 185
9.8.1 EVALUATION CRITERIA FOR KEY COMPANIES 185
9.9 COMPANY EVALUATION QUADRANT FOR KEY PLAYERS, 2022 187
9.9.1 STARS 188
9.9.2 EMERGING LEADERS 188
9.9.3 PERVASIVE PLAYERS 188
9.9.4 PARTICIPANTS 188
9.10 COMPANY EVALUATION QUADRANT FOR STARTUPS/SMES, 2022 189
9.10.1 PROGRESSIVE COMPANIES 190
9.10.2 RESPONSIVE COMPANIES 190
9.10.3 DYNAMIC COMPANIES 190
9.10.4 STARTING BLOCKS 191
9.11 COMPETITIVE BENCHMARKING FOR STARTUPS/SMES 192
9.11.1 EVALUATION CRITERIA FOR STARTUPS/SMES 192
9.12 VALUATION AND FINANCIAL METRICS OF SYSTEM INTEGRATION SERVICE VENDORS 194
9.13 COMPETITIVE SCENARIO 194
9.13.1 PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS 194
9.13.2 DEALS 198
10 COMPANY PROFILES 208
10.1 INTRODUCTION 208
10.2 KEY PLAYERS 208
10.2.1 ACCENTURE 208
10.2.2 CAPGEMINI 212
10.2.3 CISCO 216
10.2.4 HCLTECH 221
10.2.5 HPE 227
10.2.6 IBM 232
10.2.7 INFOSYS 236
10.2.8 ORACLE 240
10.2.9 ATOS 244
10.2.10 MICROSOFT 247
10.2.11 DELOITTE 251
10.2.12 TCS 254
10.2.13 WIPRO 257
10.2.14 COGNIZANT 261
10.2.15 DXC TECHNOLOGY 264
10.3 OTHER COMPANIES 267
10.3.1 DELL 267
10.3.2 FUJITSU 268
10.3.3 ASPIRE SYSTEMS 269
10.3.4 CGI 270
10.3.5 ITRANSITION 271
10.3.6 CELIGO 272
10.3.7 3INSYS 273
10.3.8 WORK HORSE INTEGRATIONS 274
10.3.9 DOCINFUSION 275
10.3.10 FLOWGEAR 276
10.3.11 JITTERBIT 277
10.3.12 SNAPLOGIC 278
10.3.13 TRAY.IO 279
10.3.14 WORKATO 280
11 ADJACENT AND RELATED MARKETS 281
11.1 INTRODUCTION 281
11.1.1 RELATED MARKETS 281
11.2 CLOUD PROFESSIONAL SERVICES MARKET 281
11.3 NORTH AMERICA IT SERVICES MARKET 284
12 APPENDIX 287
12.1 DISCUSSION GUIDE 287
12.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 292
12.3 CUSTOMIZATION OPTIONS 294
12.4 RELATED REPORTS 294
12.5 AUTHOR DETAILS 295