Abstract
Summary
A chatbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent.Designed to convincingly simulate the way a human would behave as a conversational partner, chatbot systems typically require continuous tuning and testing, and many in production remain unable to adequately converse or pass the industry standard Turing test.
The global market for AI Chatbots was estimated to be worth US$ 3335.3 million in 2023 and is forecast to a readjusted size of US$ 71620 million by 2030 with a CAGR of 51.0% during the forecast period 2024-2030.
The key players of global AI Chatbots market includes IBM, [24]7.ai, Google, Nuance Communications, AWS and so on. In 2019, the top 5 companies accounted for a total market share of about 33%, among which [24]7.ai is in the dominating position, with occupying nearly 9% of global market.
Report Scope
This report aims to provide a comprehensive presentation of the global market for AI Chatbots, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyse their position in the current marketplace, and make informed business decisions regarding AI Chatbots.
The AI Chatbots market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global AI Chatbots market comprehensively. Regional market sizes, concerning products by type, by end user, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the AI Chatbots companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, product type, end user, and regions.
Market Segmentation
By Company
IBM
[24]7.ai
Google
Nuance Communications
AWS
LogMeIn
Inbenta
Kore.ai
Gupshup
AIVO
Yellow Messenger
CogniCor Technologies
Passage AI
Chatfuel
SmartBots.ai
Segment by Type
Messengers
Web Widgets
Others
Segment by End User
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
India
Southeast Asia
Australia
Rest of Asia-Pacific
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of Middle East & Africa
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on.
Chapter 2: Revenue of AI Chatbots in global and regional level.
Chapter 3: Detailed analysis of AI Chatbots company competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, AI Chatbots revenue, gross margin, and recent development, etc.
Chapter 5: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 6: Provides the analysis of various market segments by End User, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 7: North America (US & Canada) by Type, by End User and by country, revenue for each segment.
Chapter 8: Europe by Type, by End User and by country, revenue for each segment.
Chapter 9: Asia Pacific by Type, by End User and by region, revenue for each segment.
Chapter 10: Latin America by Type, by End User and by country, revenue for each segment.
Chapter 11: Middle East and Africa, by Type, by End User and by country, revenue for each segment.
Chapter 12: Analysis of industrial chain, sales channel, key raw materials, distributors, and customers.
Chapter 13: Introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 14: Research Findings and Conclusion
The global market for AI Chatbots was estimated to be worth US$ 3335.3 million in 2023 and is forecast to a readjusted size of US$ 71620 million by 2030 with a CAGR of 51.0% during the forecast period 2024-2030.
The key players of global AI Chatbots market includes IBM, [24]7.ai, Google, Nuance Communications, AWS and so on. In 2019, the top 5 companies accounted for a total market share of about 33%, among which [24]7.ai is in the dominating position, with occupying nearly 9% of global market.
Report Scope
This report aims to provide a comprehensive presentation of the global market for AI Chatbots, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyse their position in the current marketplace, and make informed business decisions regarding AI Chatbots.
The AI Chatbots market size, estimations, and forecasts are provided in terms of and revenue ($ millions), considering 2023 as the base year, with history and forecast data for the period from 2019 to 2030. This report segments the global AI Chatbots market comprehensively. Regional market sizes, concerning products by type, by end user, and by players, are also provided.
For a more in-depth understanding of the market, the report provides profiles of the competitive landscape, key competitors, and their respective market ranks. The report also discusses technological trends and new product developments.
The report will help the AI Chatbots companies, new entrants, and industry chain related companies in this market with information on the revenues for the overall market and the sub-segments across the different segments, by company, product type, end user, and regions.
Market Segmentation
By Company
IBM
[24]7.ai
Nuance Communications
AWS
LogMeIn
Inbenta
Kore.ai
Gupshup
AIVO
Yellow Messenger
CogniCor Technologies
Passage AI
Chatfuel
SmartBots.ai
Segment by Type
Messengers
Web Widgets
Others
Segment by End User
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
India
Southeast Asia
Australia
Rest of Asia-Pacific
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of Middle East & Africa
Chapter Outline
Chapter 1: Introduces the report scope of the report, executive summary of different market segments (product type, application, etc), including the market size of each market segment, future development potential, and so on.
Chapter 2: Revenue of AI Chatbots in global and regional level.
Chapter 3: Detailed analysis of AI Chatbots company competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4: Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, AI Chatbots revenue, gross margin, and recent development, etc.
Chapter 5: Provides the analysis of various market segments by Type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 6: Provides the analysis of various market segments by End User, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 7: North America (US & Canada) by Type, by End User and by country, revenue for each segment.
Chapter 8: Europe by Type, by End User and by country, revenue for each segment.
Chapter 9: Asia Pacific by Type, by End User and by region, revenue for each segment.
Chapter 10: Latin America by Type, by End User and by country, revenue for each segment.
Chapter 11: Middle East and Africa, by Type, by End User and by country, revenue for each segment.
Chapter 12: Analysis of industrial chain, sales channel, key raw materials, distributors, and customers.
Chapter 13: Introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 14: Research Findings and Conclusion
Table of Contents
1 Study Coverage
1.1 AI Chatbots Product Introduction
1.2 Market by Type
1.2.1 Global AI Chatbots Market Size Growth Rate by Type (2019 VS 2023 VS 2030)
1.2.2 Messengers
1.2.3 Web Widgets
1.2.4 Others
1.3 Market by End User
1.3.1 Global AI Chatbots Market Size Growth Rate by End User (2019 VS 2023 VS 2030)
1.3.2 Large Enterprises
1.3.3 SMEs
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Executive Summary
2.1 Global AI Chatbots Market Size Estimates and Forecasts
2.2 AI Chatbots Market Size by Region: 2023 Versus 2030
2.2.1 Global AI Chatbots Revenue by Region: 2019-2024
2.2.2 Global AI Chatbots Revenue Forecast by Region (2025-2030)
2.2.3 Global AI Chatbots Revenue Market Share by Region (2019-2030)
3 Global AI Chatbots by Company
3.1 Global AI Chatbots Revenue by Company (2019-2024)
3.2 Global AI Chatbots Revenue Share by Company (2019-2024)
3.3 Competitive Landscape
3.3.1 Key AI Chatbots Companies around the World: Ranking by Revenue
3.3.2 Global AI Chatbots Market Concentration Ratio (CR5 and HHI) & (2019-2024)
3.3.3 Global AI Chatbots Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.4 Global AI Chatbots Companies Headquarters & Product Type
3.4.1 AI Chatbots Companies Headquarters
3.4.2 Global AI Chatbots Companies Product & Service
3.4.3 Date of International Companies Enter into AI Chatbots Market
3.5 Global AI Chatbots Mergers & Acquisitions, Expansion Plans
4 Company Profiles
4.1 IBM
4.1.1 IBM Company Information
4.1.2 IBM Description, Business Overview
4.1.3 IBM AI Chatbots Products Offered
4.1.4 IBM AI Chatbots Revenue and Gross Margin (2019-2024)
4.1.5 IBM AI Chatbots Revenue by Product in 2023
4.1.6 IBM AI Chatbots Revenue by End User in 2023
4.1.7 IBM AI Chatbots Revenue by Geographic Area in 2023
4.1.8 IBM Recent Developments
4.2 [24]7.ai
4.2.1 [24]7.ai Company Information
4.2.2 [24]7.ai Description, Business Overview
4.2.3 [24]7.ai AI Chatbots Products Offered
4.2.4 [24]7.ai AI Chatbots Revenue and Gross Margin (2019-2024)
4.2.5 [24]7.ai AI Chatbots Revenue by Product in 2023
4.2.6 [24]7.ai AI Chatbots Revenue by End User in 2023
4.2.7 [24]7.ai AI Chatbots Revenue by Geographic Area in 2023
4.2.8 [24]7.ai Recent Developments
4.3 Google
4.3.1 Google Company Information
4.3.2 Google Description, Business Overview
4.3.3 Google AI Chatbots Products Offered
4.3.4 Google AI Chatbots Revenue and Gross Margin (2019-2024)
4.3.5 Google AI Chatbots Revenue by Product in 2023
4.3.6 Google AI Chatbots Revenue by End User in 2023
4.3.7 Google AI Chatbots Revenue by Geographic Area in 2023
4.3.8 Google Recent Developments
4.4 Nuance Communications
4.4.1 Nuance Communications Company Information
4.4.2 Nuance Communications Description, Business Overview
4.4.3 Nuance Communications AI Chatbots Products Offered
4.4.4 Nuance Communications AI Chatbots Revenue and Gross Margin (2019-2024)
4.4.5 Nuance Communications AI Chatbots Revenue by Product in 2023
4.4.6 Nuance Communications AI Chatbots Revenue by End User in 2023
4.4.7 Nuance Communications AI Chatbots Revenue by Geographic Area in 2023
4.4.8 Nuance Communications Recent Developments
4.5 AWS
4.5.1 AWS Company Information
4.5.2 AWS Description, Business Overview
4.5.3 AWS AI Chatbots Products Offered
4.5.4 AWS AI Chatbots Revenue and Gross Margin (2019-2024)
4.5.5 AWS AI Chatbots Revenue by Product in 2023
4.5.6 AWS AI Chatbots Revenue by End User in 2023
4.5.7 AWS AI Chatbots Revenue by Geographic Area in 2023
4.5.8 AWS Recent Developments
4.6 LogMeIn
4.6.1 LogMeIn Company Information
4.6.2 LogMeIn Description, Business Overview
4.6.3 LogMeIn AI Chatbots Products Offered
4.6.4 LogMeIn AI Chatbots Revenue and Gross Margin (2019-2024)
4.6.5 LogMeIn AI Chatbots Revenue by Product in 2023
4.6.6 LogMeIn AI Chatbots Revenue by End User in 2023
4.6.7 LogMeIn AI Chatbots Revenue by Geographic Area in 2023
4.6.8 LogMeIn Recent Development
4.7 Inbenta
4.7.1 Inbenta Company Information
4.7.2 Inbenta Description, Business Overview
4.7.3 Inbenta AI Chatbots Products Offered
4.7.4 Inbenta AI Chatbots Revenue and Gross Margin (2019-2024)
4.7.5 Inbenta AI Chatbots Revenue by Product in 2023
4.7.6 Inbenta AI Chatbots Revenue by End User in 2023
4.7.7 Inbenta AI Chatbots Revenue by Geographic Area in 2023
4.7.8 Inbenta Recent Development
4.8 Kore.ai
4.8.1 Kore.ai Company Information
4.8.2 Kore.ai Description, Business Overview
4.8.3 Kore.ai AI Chatbots Products Offered
4.8.4 Kore.ai AI Chatbots Revenue and Gross Margin (2019-2024)
4.8.5 Kore.ai AI Chatbots Revenue by Product in 2023
4.8.6 Kore.ai AI Chatbots Revenue by End User in 2023
4.8.7 Kore.ai AI Chatbots Revenue by Geographic Area in 2023
4.8.8 Kore.ai Recent Development
4.9 Gupshup
4.9.1 Gupshup Company Information
4.9.2 Gupshup Description, Business Overview
4.9.3 Gupshup AI Chatbots Products Offered
4.9.4 Gupshup AI Chatbots Revenue and Gross Margin (2019-2024)
4.9.5 Gupshup AI Chatbots Revenue by Product in 2023
4.9.6 Gupshup AI Chatbots Revenue by End User in 2023
4.9.7 Gupshup AI Chatbots Revenue by Geographic Area in 2023
4.9.8 Gupshup Recent Development
4.10 AIVO
4.10.1 AIVO Company Information
4.10.2 AIVO Description, Business Overview
4.10.3 AIVO AI Chatbots Products Offered
4.10.4 AIVO AI Chatbots Revenue and Gross Margin (2019-2024)
4.10.5 AIVO AI Chatbots Revenue by Product in 2023
4.10.6 AIVO AI Chatbots Revenue by End User in 2023
4.10.7 AIVO AI Chatbots Revenue by Geographic Area in 2023
4.10.8 AIVO Recent Development
4.11 Yellow Messenger
4.11.1 Yellow Messenger Company Information
4.11.2 Yellow Messenger Description, Business Overview
4.11.3 Yellow Messenger AI Chatbots Products Offered
4.11.4 Yellow Messenger AI Chatbots Revenue and Gross Margin (2019-2024)
4.11.5 Yellow Messenger AI Chatbots Revenue by Product in 2023
4.11.6 Yellow Messenger AI Chatbots Revenue by End User in 2023
4.11.7 Yellow Messenger AI Chatbots Revenue by Geographic Area in 2023
4.11.8 Yellow Messenger Recent Development
4.12 CogniCor Technologies
4.12.1 CogniCor Technologies Company Information
4.12.2 CogniCor Technologies Description, Business Overview
4.12.3 CogniCor Technologies AI Chatbots Products Offered
4.12.4 CogniCor Technologies AI Chatbots Revenue and Gross Margin (2019-2024)
4.12.5 CogniCor Technologies AI Chatbots Revenue by Product in 2023
4.12.6 CogniCor Technologies AI Chatbots Revenue by End User in 2023
4.12.7 CogniCor Technologies AI Chatbots Revenue by Geographic Area in 2023
4.12.8 CogniCor Technologies Recent Development
4.13 Passage AI
4.13.1 Passage AI Company Information
4.13.2 Passage AI Description, Business Overview
4.13.3 Passage AI AI Chatbots Products Offered
4.13.4 Passage AI AI Chatbots Revenue and Gross Margin (2019-2024)
4.13.5 Passage AI AI Chatbots Revenue by Product in 2023
4.13.6 Passage AI AI Chatbots Revenue by End User in 2023
4.13.7 Passage AI AI Chatbots Revenue by Geographic Area in 2023
4.13.8 Passage AI Recent Development
4.14 Chatfuel
4.14.1 Chatfuel Company Information
4.14.2 Chatfuel Description, Business Overview
4.14.3 Chatfuel AI Chatbots Products Offered
4.14.4 Chatfuel AI Chatbots Revenue and Gross Margin (2019-2024)
4.14.5 Chatfuel AI Chatbots Revenue by Product in 2023
4.14.6 Chatfuel AI Chatbots Revenue by End User in 2023
4.14.7 Chatfuel AI Chatbots Revenue by Geographic Area in 2023
4.14.8 Chatfuel Recent Development
4.15 SmartBots.ai
4.15.1 SmartBots.ai Company Information
4.15.2 SmartBots.ai Description, Business Overview
4.15.3 SmartBots.ai AI Chatbots Products Offered
4.15.4 SmartBots.ai AI Chatbots Revenue and Gross Margin (2019-2024)
4.15.5 SmartBots.ai AI Chatbots Revenue by Product in 2023
4.15.6 SmartBots.ai AI Chatbots Revenue by End User in 2023
4.15.7 SmartBots.ai AI Chatbots Revenue by Geographic Area in 2023
4.15.8 SmartBots.ai Recent Development
5 Breakdown Data by Type
5.1 Global AI Chatbots Revenue by Type (2019-2024)
5.2 Global AI Chatbots Revenue Forecast by Type (2025-2030)
5.3 AI Chatbots Revenue Market Share by Type (2019-2030)
6 Breakdown Data by End User
6.1 Global AI Chatbots Revenue by End User (2019-2024)
6.2 Global AI Chatbots Revenue Forecast by End User (2025-2030)
6.3 AI Chatbots Revenue Market Share by End User (2019-2030)
7 North America
7.1 North America AI Chatbots Market Size YoY Growth 2019-2030
7.2 North America AI Chatbots Market Facts & Figures by Country (2019-2030)
7.3 North America AI Chatbots Revenue by Type (2019-2024)
7.4 North America AI Chatbots Revenue by End User (2019-2024)
8 Asia-Pacific
8.1 Asia-Pacific AI Chatbots Market Size YoY Growth 2019-2030
8.2 Asia-Pacific AI Chatbots Market Facts & Figures by Region (2019-2030)
8.3 Asia-Pacific AI Chatbots Revenue by Type (2019-2024)
8.4 Asia-Pacific AI Chatbots Revenue by End User (2019-2024)
9 Europe
9.1 Europe AI Chatbots Market Size YoY Growth 2019-2030
9.2 Europe AI Chatbots Market Facts & Figures by Country (2019-2030)
9.3 Europe AI Chatbots Revenue by Type (2019-2024)
9.4 Europe AI Chatbots Revenue by End User (2019-2024)
10 Latin America
10.1 Latin America AI Chatbots Market Size YoY Growth 2019-2030
10.2 Latin America AI Chatbots Market Facts & Figures by Country (2019-2030)
10.3 Latin America AI Chatbots Revenue by Type (2019-2024)
10.4 Latin America AI Chatbots Revenue by End User (2019-2024)
11 Middle East and Africa
11.1 Middle East and Africa AI Chatbots Market Size YoY Growth 2019-2030
11.2 Middle East and Africa AI Chatbots Market Facts & Figures by Country (2019-2030)
11.3 Middle East and Africa AI Chatbots Revenue by Type (2019-2024)
11.4 Middle East and Africa AI Chatbots Revenue by End User (2019-2024)
12 Supply Chain and Sales Channel Analysis
12.1 AI Chatbots Supply Chain Analysis
12.2 AI Chatbots Key Raw Materials and Upstream Suppliers
12.3 AI Chatbots Clients Analysis
12.4 AI Chatbots Sales Channel and Sales Model Analysis
12.4.1 AI Chatbots Distribution Channel Analysis: Indirect Sales VS Direct Sales
12.4.2 AI Chatbots Distribution Channel Analysis: Online Sales VS Offline Sales
12.4.3 AI Chatbots Distributors
13 Market Dynamics
13.1 AI Chatbots Industry Trends
13.2 AI Chatbots Market Drivers
13.3 AI Chatbots Market Challenges
13.4 AI Chatbots Market Restraints
14 Research Findings and Conclusion
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Author Details
15.3 Disclaimer